Account Coordinator / Load Planner
Safeway LogisticsPosition Overview We are seeking a professional, outgoing, highly organized, and tech-savvy Account Coordinator / Load Planner to join our growing team. This position combines exceptional customer service with transportation coordination, load planning, dispatch support, and account management. The Account Coordinator / Load Planner will serve as a primary point of contact for an assigned customer while coordinating orders, scheduling pickups and deliveries, planning and dispatching daily loads, communicating with drivers, and maintaining accurate transportation and inventory records. The ideal candidate is a strong communicator and problem-solver who can manage multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and a high level of customer service. This individual must be comfortable working with customers, drivers, dispatchers, planners, warehouse personnel, and multiple computer systems simultaneously. Key Responsibilities Customer Account Management Serve as the primary point of contact for the assigned customer regarding the delivery and transportation process. Communicate with customers professionally and effectively by phone, email, and customer software. Respond promptly to customer questions, requests, and concerns and ensure issues are followed through to resolution. Field incoming customer calls and respond to phone messages in a timely manner. Respond promptly to customer inquiries submitted by email or through customer platforms. Obtain necessary information from customers to properly research, resolve, and follow up on issues. Coordinate with customers to confirm pickup and delivery requirements, schedules, and expectations. Process customer orders, returns, and related documentation accurately. Document important customer and account information for future reference. Collect and record customer feedback and communicate relevant information to appropriate departments and team members. Foster and maintain strong, professional relationships with customers. Maintain the company's reputation for reliable, responsive, and high-quality customer service. Attend required customer service, account, and operational meetings. Load Planning & Dispatch Schedule and dispatch daily loads based on customer requirements, available equipment, driver availability, and operational priorities. Work closely with dispatchers and the planning team to coordinate daily transportation activities. Develop efficient load and route plans while considering delivery windows, driver hours, equipment requirements, and overall operational efficiency. Communicate with drivers regarding routes, pickup and delivery requirements, delivery windows, delays, changes, and other operational issues. Monitor scheduled loads and proactively address potential service issues. Coordinate with customers and drivers to ensure pickup and delivery expectations are clearly communicated and understood. Assist with resolving delays, missed appointments, route changes, and other transportation-related issues. Work with the planning team to optimize routes and reduce deadhead miles . Balance customer service requirements with transportation capacity and cost considerations. Maintain accurate and timely load information within the company's Transportation Management System (TMS) . Ensure load status, customer requirements, driver information, appointment details, and other transportation data are kept current and accurate. Identify opportunities to improve routing, scheduling, communication, and overall transportation efficiency. Inventory & Data Management Maintain customer warehouse inventory records with a goal of 100% accuracy . Input data accurately and efficiently into spreadsheets, TMS platforms, customer software, and other company systems. Maintain accurate records related to orders, inventory, loads, pickups, deliveries, and customer communications. Verify information for accuracy and completeness. Organize and maintain …