Account Coordinator
Berlin Packaging** Pour le français, faites défiler vers le bas.** Berlin Packaging Canada Corporation (BPCC), is Canada's premier supplier of rigid packaging and packaging components. We are a multi billion dollar company with 10 straight years of record growth. Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. Combine that with our "Anything is Possible" mindset and our winning culture, our 130+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles. We love it here. Berlin Packaging Canada Corporation (BPCC), une entreprise d'emballage de Berlin, est le principal fournisseur canadien d'emballages et de composants d'emballage rigides. Nous sommes une entreprise valant plusieurs billions de dollars avec 10 années consécutives de croissance record. Il y a de fortes chances que vous appréciiez les produits fournis par Berlin Packaging tous les jours ! Nous servons pratiquement tous les marchés finaux : automobile, boissons, nourriture, soins à domicile, produits chimiques industriels, soins vétérinaires et animaux de compagnie, santé personnelle et beauté, vin et spiritueux, et cannabis. Combinez cela avec notre état d'esprit. Tout est possible » et notre culture gagnante, nos plus de 130 employés sont des entrepreneurs très performants - et surtout, collaboratifs - qui franchissent les obstacles. Nous l'aimons ici. We are seeking an Account Coordinator , who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis, and many more activities. Will work alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis. (Please Note: The working hours for this role are 8:30am-5:00pm EST.) Key Accountabilities: Provide exceptional customer service to all accounts. Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers. Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill. Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification. Process customer invoices and conduct soft collections, as needed. Maintain and update sales records and customer information within CRM tool; prepare and review reports as required. Partner with sales to develop pricing and send customer quotes; ensure accurate pricing. Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping. Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics. Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level. Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results. Knowledge, Skills, Abilities: Bachelor's degree strongly preferred or equivalent experience. 2+ years in an account support role, with a customer centric mindset. Demonstrated project management skills. Ability to complete tasks and solve problems with limited guidance and direction. Demonstrates a strong work ethic and ability to learn. Excellent problem solving, decision making, an…