Account Coordinator
UNISOverview As an Account Coordinator, you serve as a vital operational bridge between key clients and cross-functional internal teams, ensuring seamless order fulfillment and exceptional service delivery. Positioned within customer operations, this role directly protects client retention and operational velocity by resolving complex inquiries accurately and proactively aligning customer expectations with business execution. Responsibilities Serve as the primary liaison for client communications regarding order lifecycle, shipment tracking, inventory accuracy, and billing. Coordinate cross-functionally with logistics, warehouse, and finance teams to uphold contractual commitments and delivery timelines. Identify, investigate, and resolve service discrepancies promptly to maintain high customer satisfaction and retention. Monitor order workflows daily to preempt bottlenecks and communicate proactive status updates to external stakeholders. Minimum Requirements High school diploma or equivalent; associate or bachelor's degree preferred. Minimum 1-2 years of experience in account coordination, logistics customer support, or client services. Demonstrated proficiency with enterprise ERP/CRM systems and intermediate-level Microsoft Excel skills. Proven track record of managing multi-channel customer communications in high-volume, fast-paced settings. Preferred Requirements Direct experience in 3PL, distribution, or supply chain operations within the Greater Savannah/Pooler market. Prior hands-on experience utilizing Warehouse Management Systems (WMS) or TMS platforms. Demonstrated ability to identify process inefficiencies and suggest actionable workflow improvements. Skills Cross-functional operational coordination and clear client-facing communication. Proactive issue resolution, root-cause analysis, and critical problem-solving. Data accuracy, order status tracking, and ERP/CRM system proficiency. Prioritization, multi-tasking, and composure under tight operational deadlines.