Account Business Manager

It's exciting to work for a company that makes the world measurably better. We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Account Business Manager As the Account Business Manager, you will act as a key liaison between sales, production and supply chain to ensure customer demand fulfillment, reliable supply, and managing inventory. You will drive near-term solutions and longer-term strategy by developing and recommending process improvements to customer order fulfillment. Reporting to the Account Director, you will partner cross functionally with sales, product management, demand and supply planning to oversee CoorsTek’s ability to meet customers’ needs for order fulfillment and supply chain assurance and CoorsTek’s overall inventory strategy. Roles & Responsibilities Manage and track customer forecasts and order receipts. Liaise with Planning to ensure demand fulfillment through monitoring and reporting on production status on critical orders and priority products. Download and review customer forecast on a regular basis (weekly) and reconcile against CoorsTek’s demand planning system (IBP). Inform key stakeholders of any discrepancies and provides recommendations for remediation. Update forecasts in a timely manner, consistent with the schedule published by the Commercial COE. Collaborate with Inside Sales (ISR) team globally to monitor quoting and booking status. Provide global summary to consolidate insights and drive decision making. Partner with Planning to ensure the constrained demand over a moving 12-month window is sufficient to meet customer forecasts. Identify potential issues and gaps to the Account Director. Provide regular (weekly) updates on the status of orders and production to the Account Director. Provide regular (weekly) updates on the status of orders and production to the customer. Provide timely notifications to the Account Director and customer of any notable changes to CoorsTek’s production schedule. Understand the customer consigned inventory program strategy and objectives. Optimize the performance of the consigned inventory program through collaboration with the customer, Planning, and production facilities. Represent the company in the resolution of customer complaints that pertain to order fulfillment. Forecast customer demand by analyzing records of present and past sales. Coordinate requests for quotation activities to include cost and technical review with sales, production, and engineering personnel. Coordinate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately and expeditiously, and assists with root cause identification. Manage both CoorsTek ERP systems and customer supplier portals to handle complex account matters related to customer demand and internal delivery coordination. Job Requirements: Education & Experience: Bachelor’s Degree, or equivalent, STEM degree preferred. Experience in the semiconductor industry is a plus. Minimum Five (5) years’ related experience in Order Management/Inside Sales preferred. Functional/Technical Knowledge, Skills & Abilities: Basic understanding of materials and product usage. Experience in Supplier Relationship Management. Understanding of customer and market dynamics and requirements. Negotiation skills and ability to develop interpersonal relationships. Proven abilities in written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively. Ability to perform detailed analysis utilizing intermediate math skills. Moderate to advanced proficiency in Windows, Microsoft Office (Excel and PowerPoint), Outlook and CRM. Familiarity with SAP and IBP a plus. Must be able to work with a diverse variety of people from different cultures and backgrounds. Position Specific Responsibilit…

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