911 Dispatcher

Please go to www.wascocountyor.gov under Human Resources and Open Positions for a complete application packet. You may also pick up an application packet in the lobby of the Wasco County offices - 401 E 3rd Street, The Dalles OR. Please return the completed forms either by email, mail or in person to: Email: application@wascocountyor.gov Address: Wasco County, Human Resources, 401 E. 3rd Street, Suite 213, The Dalles, Or 97058 ***Please note, incomplete application packets will not be considered for employment*** Position Title: 911 Dispatcher Union: Union Salary Grade: WCLEA I - $4,637.03 - $4,871.78/month Reports to: 911 Manager FLSA Classification: Non-Exempt Department: Sheriff The dispatch center operates 24-hours a day, 7 days a week, operators are required to work any assigned shifts, including evenings, nights, holidays, and/or weekends. Work hours include the availability for required overtime and work hours that may extend past a 12-hour work shift, on an employee’s regular scheduled day off and/or over a 40-hour workweek. Dependable and predictable attendance is required. This position requires the ability to become certified through the Oregon Department of Public Safety Standards and Training. Pre-Employment Testing: Ability to type accurately at a minimum of 35 wpm. Ability to obtain a passing score at a written and multi-tasking test. General Position Summary: This position serves as 911 Dispatch/Telecommunications Operator for all emergency responders and support agencies of Wasco County by processing 911 calls and dispatching and maintaining contact with emergency personnel using two-way radio systems. The position monitors telephones and radio; enters and receives data from computer systems; maintains records, database and prepares reports; related work as required. Essential Functions (in a typical work week): Operates telephone, radio and computer equipment in dispatching public safety resources and routing emergency and non-emergency calls to the appropriate agencies, with a high degree of accuracy. Observes and reports variations or malfunctions with dispatch equipment performance. Receives emergency and non-emergency call information; dispatch calls to the appropriate unit; maintains information on unit activities; accesses computer terminals to obtain, transmit, enter, clear and record information, including the law enforcement data system; maintains the status of field units; completes activity logs or run sheets to record activity of dispatched units; maintains telephone and radio logs. Relays and receives information from public and private organizations; notifies or activates other service agencies including Public Works, State Highway, and Center for Living, etc. Studies and maintain familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations of cities, towns and landmarks in Wasco County. Demonstrates resilience, composure and high-quality performance in an environment with competing priorities. Performs additional responsibilities as required to support departmental goals. Exercises sound professional discretion and judgment within the scope of the position. Actively engages in professional development by responding constructively to performance feedback and coaching. Demonstrates consistent reliability and punctuality in accordance with organizational attendance standards. Upholds a high standard of dependability to ensure continuous workflow and team support. Fosters a collaborative and inclusive team environment through professional and effective interpersonal communication with coworkers, citizens and community partners. Demonstrates resilience, composure and high-quality performance in an environment with competing priorities. Performs additional responsibilities as required to support departmental goals. Exercises sound professional discretion and judgment within the scope of the position. Actively engages in professional development …

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