911 Dispatcher 1

Position Description The Pennington County Emergency Services / ESCC 911 Communication Center in Rapid City, SD is now accepting applications for 911 Dispatcher 1 with a January 2027 start date . We are seeking individuals ready to build a long-term career as part of our Emergency Services team. About Pennington County: We provide quality public services, as determined by law and citizen needs, through innovative leadership and the teamwork of its people, officials, and employees. Our Employee Value Proposition - Comprehensive Benefits Package: South Dakota Retirement Plan and Supplemental Retirement Plan, eleven paid holidays, generous vacation and sick leave, emergency leave, company paid life insurance, employee assistance program, and competitive health, dental, and vision insurance. 911 Dispatch employees receive a pay differential of $2.00/hour for hours worked between 6 pm and 6 am. Employees are also eligible for pay at 1.5x their hourly rate for hours worked on designated holidays. Wage depends on experience. Position Objective: The role of the Dispatcher 1 is to work with citizens, first responders, and emergency services personnel during emergencies and non-emergencies in a collaborative effort to protect the lives, health, safety, and property of the public. The Dispatcher 1 uses problem solving, independent judgment, and agency missions to determine the proper responses, while demonstrating the ability to monitor, report, and respond to Officer Safety concerns. Position Functions Essential Functions: Answer emergency 9-1-1 calls and non-emergency telephone calls from the public, triages the call and rapidly analyzes the information to calculate the appropriate response. Research and perform data analysis of information from local, state and federal records systems and databases. Evaluate and interpret the obtained information to identify potential danger and risk to public safety personnel. Determine the appropriate course of action based on the analysis of the information received. Expeditiously review, interpret, analyze and prioritize law enforcement calls or requests for service applying agency missions, standard operating procedures, profession best practices and independent judgement to determine the most appropriate resource for response. Correctly process emergency medical calls and prepare them for dispatch. Demonstrate the ability to maintain positive working relationships with co-workers, members of various user agencies, organizations, and the public. Demonstrate the ability to interpret oral and written communications, and apply independent judgement and problem-solving techniques during stressful situations. Demonstrate the ability to stay calm and composed and use strong customer service skills to de-escalate highly stressful and emotional situations. Demonstrate active listening and communication skills. Maintain compliance with all County policies and procedures. Performs additional duties as assigned by a supervisor. Qualifications Experience and/or Education Required: High School diploma or GED required; college and/or vocational training desired Keyboard/typing minimum 30 wpm Read, write and clearly speak English Must successfully pass a job-related specialized skill test Must be free of felony convictions; free of misdemeanor convictions for 3 years Must successfully pass a pre-employment background investigation Must be a US Citizen Must pass hearing test and drug screening Attain certification in National Crime Information Center (NCIC) database system (provided on the job) Attend and successfully complete South Dakota Law Enforcement Training (SD LET) Academy 9-1-1 certification training (provided on the job) Attend and successfully complete ESCC classroom training in basic call taking skills, computer aided dispatch (CAD) operations and general Public Safety Answering Point (PSAP) operations Successfully completes supervised field training in basic call taking skills, CAD and PSAP operatio…

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