911 Dispatcher

Overview Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication will be vital in connecting callers with the help they need. In this fast-paced role, you will serve as the critical link between the public and emergency services, ensuring rapid, accurate, and efficient dispatch of law enforcement, fire, medical, and other emergency responders. Your expertise will help save lives, protect property, and provide reassurance during moments of crisis. This paid position offers a rewarding opportunity to make a meaningful difference in your community while developing valuable skills in emergency communication and coordination. Duties Receive emergency calls via multi-line phone systems with professionalism and empathy, practicing excellent phone etiquette. Triage incoming calls to determine the nature and severity of incidents using phone triage techniques. Gather essential information from callers, including location details, incident descriptions, and involved parties, utilizing strong communication skills. Dispatch appropriate emergency units promptly using GPS and GIS (Geographic Information Systems) tools to pinpoint exact locations. Maintain accurate data entry and transcription of incident details into dispatch software while managing multiple tasks simultaneously. Provide clear instructions to callers on first aid procedures or other immediate actions until responders arrive. Coordinate with law enforcement agencies, fire departments, EMS teams, and other first responders to ensure swift response times. Manage conflict or distressed callers with negotiation skills while maintaining calmness and professionalism under pressure. Monitor ongoing incidents through radio communication systems; update responders with real-time information as situations evolve. Document all interactions thoroughly in compliance with department protocols for future review or legal purposes. Experience Prior experience in emergency dispatching or related roles such as EMT (Emergency Medical Technician), law enforcement support, or security is desirable. Familiarity with GIS mapping software, GPS technology, and multi-line phone systems enhances effectiveness in this role. Knowledge of medical terminology and first aid procedures is beneficial for providing accurate guidance during emergencies. Strong analysis skills enable quick assessment of situations to prioritize responses effectively. Excellent typing speed and data entry skills are essential for maintaining precise records under time constraints. Demonstrated ability to handle high-pressure scenarios with conflict management and negotiation techniques. Experience working within security environments or in roles requiring confidentiality can be advantageous. This position is an excellent opportunity for motivated individuals eager to serve their community through a dynamic and impactful career path. We value energetic professionals committed to making a difference every day! Pay: From $16.00 per hour Benefits: Dental insurance Dependent health insurance coverage Employee assistance program Health insurance Life insurance On-the-job training Paid time off Retirement plan Vision insurance Work Location: In person

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