3rd Party Logistics Customer Service Rep
Confidential3PL Customer Service Associate Pay: $23.00–$26.00 per hour Work Location: In person Job Summary We’re looking for a dependable, detail-oriented 3PL Customer Service Associate to support our logistics team. You’ll serve as a key contact for clients, helping coordinate orders, shipments, and inventory while keeping customers informed and resolving issues promptly. Responsibilities Respond to customer questions about orders, inventory, receiving, and shipment status. Enter and update order and shipment information in our warehouse management system. Coordinate with warehouse teams and transportation partners on receiving, picking, packing, and shipping. Prepare and verify bills of lading, packing lists, labels, and other shipping documents. Track orders and proactively notify customers of delays or changes. Investigate inventory and order discrepancies and coordinate with the appropriate teams to resolve them. Maintain accurate client and shipment records. Communicate professionally with clients and colleagues using Microsoft Office and internal systems. Work with other departments to meet client requirements and service expectations. Qualifications Customer service experience in logistics or supply chain is preferred. Strong written and verbal communication skills. Proficiency with Microsoft Word, Excel, and Outlook. Experience with order processing tools or a warehouse management system is a plus; Extensiv or HighJump experience is especially helpful. Strong organization and attention to detail. Ability to solve problems professionally and work well with others in a fast-paced environment. A customer-focused approach and the ability to manage multiple priorities. Korean Speaking plus If you enjoy helping customers and solving day-to-day logistics challenges, we’d like to hear from you. Pay: $23.00 - $26.00 per hour Expected hours: 40.0 per week Work Location: In person