3PL Strategic Account Manager
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. 3PL Strategic Account Manager Job Description: Job Summary The Strategic Account Manager owns the direct relationship with customers and is responsible for oversight, implementation, and overall management of third-party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third-party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international). Once the customer is on boarded, the strategic account manager will continue to maintain an understanding of the customer’s business, challenges and demands to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit. The Strategic Account Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Strategic Account Manager will be responsible for the ensuring the success of the total customer value stream. This role is highly cross functional in nature and does not have direct reports. Key Accountabilities Serves as primary point of contact/internal advocate for clients in the day-to-day management of assigned strategic accounts, building strong relationships by delivering continuous value and ensuring client satisfaction/retention Develops a deep understanding of the client’s business objectives and, independently or with limited direction, translates into a unique value proposition/action plan Applies knowledge of client’s industry and/or business processes, knowledge of the product(s)/service(s) being sold, understanding of the applicable product/service portfolio, and technical aptitude to drive increased product and/or service adoption and utilization Demonstrates service features beyond central functionality and/or full components of service offering and ensures best practices are adopted to help clients achieve maximum value Leverages relationships with assigned accounts to deliver on a value-based selling approach, expand current footprint, and gain access to new areas within the client’s organization Negotiates and executes contract renewals and drives organic growth through up-sell and cross-sell opportunities for assigned strategic accounts Addresses various complex problems/requests and coordinates development of solutions through collaboration with internal partners (e.g., Engineering, Sales, Product, Finance, Operations), communicating key Customer Success pain points/needs Uses understanding of the client’s needs to create a succinct and effective message to communicate the client’s business challenges/opportunities, targeted by stakeholder Forecasts and tracks account health metrics, creates/utilizes reports to track progress, and uses customer relationship management tool to track opportunities, account plans, and activity for organization Obtains and interprets data to create the client story (i.e., past, present, and future business), develop creative solutions, and present to client via monthly or quarterly business reviews as well as to internal leadership Participates in and may lead cross functional projects as needed, including product and/or service innovation and ope…