3PL Operations Senior Specialist - Richfield MN

As a 3PL Operations Senior Specialist, you will play a key role in supporting the strategy, execution, and continuous improvement of Best Buy's third-party labor programs. You'll collaborate with internal teams and external partners to ensure vendor-supported programs operate consistently and effectively across our stores and virtual channels. Success in this role requires strong relationship-building skills, operational excellence, and the ability to identify opportunities that improve processes, training, reporting, and field support. You'll help drive a seamless experience for both employees and vendor partners while supporting programs that impact approximately 15,000 associates across the enterprise. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process. What you’ll do Partner with internal and external stakeholders to support third-party labor programs and workforce initiatives. Drive cross-functional alignment to ensure consistent execution of vendor-supported programs. Identify and implement process improvements that enhance workforce and customer experiences. Manage and support technology and reporting solutions that enable vendor programs. Provide escalation support, field communication, training support, and program performance reporting. Basic qualifications 2+ years of experience in retail, sales, services, or a related field. 2+ years of experience collaborating across multiple teams and stakeholders 2+ years of experience managing multiple priorities and supporting operational initiatives. Strong written, verbal, presentation, and facilitation communication skills. Intermediate proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Preferred qualifications 3+ years of experience partnering with external business partners, vendors, and stakeholders. 3+ years of experience supporting cross-functional projects or operational programs. 3+ years of experience partnering with IT teams and supporting technology-related initiatives. Bachelor's degree in Business or a related field. What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Physical and mental well-being support Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing emp…

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