3PL / Operations Manager - International Logistics

Job Position Title: 3PL / Operations Manager Department: Production Reports to: Head of Production Employment type: Full-time / Exempt Office location: Framingham, MA (in-office 5 days) About 52Launch 52 Launch is a full-service design and technology that takes unique product ideas from concept to market. We partner with entrepreneurs and growing businesses to handle every step: industrial design, sourcing, manufacturing, branding, and marketing; all integrated, all in-house. Our clients come to us because they are ready to execute, and they stay because we deliver. If you're looking for a place where the work is tangible, the team is sharp, and no two projects look the same, you'll find it here. Position Description At 52Launch, our operations team transforms product concepts into delivered goods. As our 3PL / Operations Manager , you will lead the day-to-day execution of our Framingham, MA facility and global logistics pipeline, bridging warehouse operations with international supply chain management. This is a hybrid strategic-and-tactical role built for an operator who enjoys physical inventory management as much as process optimization. You will own four primary operational pillars: Warehouse & Facility Execution: Direct receiving, picking, packing, and fulfillment operations while driving 100% inventory accuracy across Shopify and our Warehouse Management System. International & Domestic Logistics: Procure freight quotes, manage customs clearance, monitor ocean/air shipments, and coordinate domestic carrier distribution.1 3PL Client Operations: Serve as the primary operational partner for our 3PL clients, maintaining communication on order status, transit times, and service metrics.1 Profitability & Process Improvement: Track fulfillment costs, approve transportation vendor invoices, and implement SOPs to support continuous business growth.1 Responsibilities Warehouse & Facility Execution Direct receiving, picking, packing, and fulfillment operations in our Framingham, MA facility to ensure on-time dispatch. Drive 100% inventory accuracy by maintaining tight controls and reconciliation across Shopify and our Warehouse Management System (WMS). Supervise and mentor warehouse associates (full-time, part-time, and freelance) to maintain a safe, highly efficient floor culture. International & Domestic Logistics Manage end-to-end import and export operations, ensuring strict compliance with customs regulations and required documentation (commercial invoices, bills of lading, certificates of origin). Procure competitive freight quotes from international forwarders, ocean/air carriers, and customs brokers to control landed costs. Monitor active shipments, proactively resolve transit delays or customs holds, and oversee domestic inbound/outbound carrier scheduling. 3PL Client Operations & Communication Serve as the primary operational point of contact for 3PL clients, providing clear updates on order status, transit times, and service metrics. Promptly and professionally resolve shipping exceptions, damaged goods, or escalated service issues. Process Improvement & Administration Track fulfillment costs, review and approve transportation/warehouse vendor invoices, and ensure compliance with contracts and SLAs. Standardize operations by writing and implementing clear SOPs to support continuous business growth. Deliver weekly progress reports on shipping performance and 3PL revenue goals to leadership. Other Collaborate with cross-functional teams (sales, creative, and product). This job description is not intended to cover every single requirement of the job. The company reserves the right to change job duties at any time. What success looks like in the first 3-6 months (or moving forward) AI-forward approach to work Well-organized warehouse and accurate inventory Consistent and on time shipping of products from our 3PL Successful setup and management of a new inventory management system Efficient communication with CSM’s on shipme…

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