3PL Account & Inventory Coordinator

About the Position Nova Foods & Logistics is seeking an organized, detail-oriented 3PL Account & Inventory Coordinator to serve as the primary point of contact for our third-party logistics (3PL) customers while providing backup support for inventory control. Nova operates approximately 135,000 square feet of temperature-controlled warehouse space, including frozen, refrigerated, and ambient storage. In this role, you will build strong relationships with our 3PL customers, coordinate their receiving and shipping needs, provide inventory updates, resolve account issues, and help ensure accurate inventory records. You will also cross-train in inventory control and provide coverage for the Inventory Control Lead during absences. The ideal candidate is customer-focused, highly accurate, and comfortable balancing multiple accounts, inventory records, and warehouse coordination tasks in a fast-paced logistics environment. Key Responsibilities3PL Customer Service & Account Coordination Serve as the primary point of contact for all 3PL customers regarding inbound and outbound orders, account inquiries, operational issues, and escalations. Schedule receiving and shipping appointments and coordinate with warehouse and dispatch teams to ensure smooth operations. Prepare and send customer inventory reports, receiving confirmations, shipping confirmations, and inventory discrepancy notices. Coordinate the onboarding of new 3PL customers, including setting up items and SKUs, gathering storage requirements, identifying appropriate temperature zones, and collecting required documentation. Maintain customer documentation, including certificates of insurance (COIs), storage agreements, and account records. Track storage, handling, and additional accessorial charges to support accurate monthly 3PL billing. Investigate and help resolve customer claims involving damaged products, shortages, and overages. Maintain organized customer files, account information, and communication logs. Identify potential additional service opportunities and communicate customer growth opportunities or warehouse capacity concerns to management. Inventory Control Perform cycle counts and assist with physical inventory counts. Reconcile warehouse management system (WMS) inventory records against physical inventory and investigate discrepancies. Research inventory variances and coordinate appropriate corrections. Monitor lot codes, product dates, and inventory rotation using FIFO/FEFO procedures. Maintain accurate pallet location records across warehouse buildings and storage zones. Process inventory holds, damaged products, and disposals in accordance with established SQF and food safety procedures. Provide backup coverage for the Inventory Control Lead, including performing assigned inventory control duties during absences. Qualifications At least 2 years of experience in third-party logistics (3PL), warehouse inventory control, warehouse customer service, distribution, or a related field. Experience in cold storage, refrigerated warehousing, or temperature-controlled distribution is preferred. Strong written and verbal communication skills, with the ability to represent Nova Foods & Logistics professionally when working with customers. High level of accuracy and attention to detail when working with inventory records, numbers, and customer documentation. Proficiency with warehouse management systems (WMS) and Microsoft Excel. Strong organizational skills and the ability to manage multiple customer accounts, competing priorities, and deadlines. Problem-solving skills and the ability to investigate discrepancies and follow issues through to resolution. Ability to work collaboratively with warehouse, dispatch, inventory control, and operations teams. Bilingual English/Spanish skills are a plus. What We're Looking For The ideal candidate is a dependable, customer-focused professional who takes ownership of customer accounts and understands the importance of accurate inven…

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