2P Order Operations Consultant

As 2P Order Operations Consultant you’ll help support and improve programs that shape the customer experience after purchase. You’ll bring an analytical mindset, strong problem-solving skills, and a collaborative approach to identify opportunities and help drive meaningful improvements. Daily Operations & Inbox Management: Manage daily operational inbox activity, including vendor questions, order issues, store inquiries, customer contact centre escalations, and other customer-impacting concerns. Triage incoming requests, gather required details, investigate order status, and coordinate timely resolution. Communicate clearly with internal partners, stores, vendors, and support teams to close individual issues and keep stakeholders informed. Resolve individual order and vendor issues where possible, escalating complex or recurring concerns to the Associate Manager with clear context and recommended next steps. Vendor & Order Operations and Insights Support day-to-day vendor management, DSCO execution, vendor follow-ups, and operational issue resolution across purchase orders, inventory updates, acknowledgements, ASNs, cancellations, and other dropship execution gaps. Monitor product availability, aged orders, late ASNs, cancellations, and other operational exceptions using daily reports, dashboards, and trackers. Partner with the Transportation team to support order tracking with carrier partners, helping investigate delivery status impacting Online Assortment orders. Surface recurring issues, operational gaps, manual work, and exception patterns for deeper investigation, reporting, automation, or process improvement. Qualifications: 2–4 years of experience in eCommerce operations, vendor operations, marketplace, dropship, supply chain, customer support operations, or a related field. Strong ability to manage high-volume operational inboxes, triage incoming issues, and follow through on time-sensitive escalations. Experience working with vendors, stores, contact centre teams, or cross-functional business partners to resolve operational issues. Strong problem-solving skills with the ability to investigate individual issues, identify next steps, and escalate appropriately when broader support is required. Detail-oriented, organized, and able to balance daily execution with consistent documentation, follow-up, and issue tracking. What’s In It for You: Experience working across three iconic Canadian retail brands — Canadian Tire, Sport Chek, and Mark’s — with exposure to different operating models, vendors, and customer experiences. Be part of the action on a high-visibility growth initiative as the 2P program expands and capabilities continue to evolve. Join a growth-mindset team that actively leverages AI, automation, reporting, and practical tools to continuously improve how work gets done and better support team members in their day-to-day roles. A role with meaningful impact on customer experience, sales, website experience, and a positive vendor experience across the 2P program. We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Broadband Salary Range: $53,000.00 – $88,000.00. Our typical hiring range is between $53,000.00 and $65,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role #LI-CD1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions,…

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