2nd Shift Towing Dispatcher – Full-Time

Job Location: 3734 Sullivant Ave, Columbus, OH 43228 Please use 3734 Ruffing Ln for GPS directions to our location. Contact: 614-208-7804 Option 1 BM Transportation & Towing LLC is looking for a dependable and professional Towing Dispatcher to join our growing team! Since 2008, BM Towing has provided professional towing, recovery, and roadside assistance services throughout the Columbus area. Our dispatchers play a key role in keeping daily towing operations running smoothly. This position serves as the main point of communication between customers and drivers and is responsible for managing calls, coordinating driver assignments through Towbook, providing updates, and maintaining accurate call information. This is a fast-paced position that requires strong computer skills, attention to detail, good judgment, and the ability to stay organized while managing multiple calls and priorities. Schedule & Training: 2nd Shift Dispatcher – Full-Time Monday–Friday | 1:00 PM–9:00 PM 40 hours per week Overtime pay for hours worked over 40 in a workweek Required Training: Must be available for a minimum of one week, Monday–Friday, 10:00 AM–5:00 PM. Job Responsibilities: Answer inbound and outbound business calls professionally Dispatch tow truck drivers using the Towbook app Monitor active calls and communicate updates with drivers and customers Gather accurate customer, vehicle, location, and service information Enter and maintain accurate call information in Towbook Prioritize calls and driver assignments based on location, urgency, equipment needs, and availability Communicate with customers, drivers, police agencies, motor clubs, dealerships, repair facilities, and other business accounts Provide customers with updates regarding their service Assist with general office duties and data entry Maintain an organized work area and assist with light cleaning Requirements: Strong computer skills required; must be comfortable using dispatch software and office applications Strong verbal communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Ability to remain calm and professional in high-pressure situations Ability to work independently and make sound decisions Strong attention to detail and accuracy Dependable and punctual with reliable attendance Must be available to complete a minimum of one week of weekday, first-shift training Must be available to work holidays as scheduled — BM Towing operates 24/7 Qualifications: High school diploma or GED Previous customer service or office experience preferred Previous dispatching, towing, transportation, or call-center experience is a plus Experience using multi-line phones and computer-based systems is a plus Towbook experience is a plus, but not required Why Join BM Towing? At BM Transportation & Towing LLC , our dispatchers are an important part of the operation. We value professionalism, reliability, teamwork, safety, and quality customer service . We are looking for employees who take pride in their work and want to be part of a professional towing and roadside service team. Benefits are available to eligible full-time employees only. BM Transportation & Towing LLC is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Pay: $18.00 - $23.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Employee discount Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Are you available to complete a minimum of one week of required training, Monday through Friday, from 10:00 AM to 5:00 PM? Please answer Yes or No. Experience: computer-based customer service or data entry: 1 year (Required) Work Location: In person

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