2027 Co-Op: Customer Service and Logistics (6 months, January start)

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the Role At Haleon, we're improving everyday health for billions of people through a portfolio of trusted consumer health brands. Our Customer Service team plays a critical role in delivering an exceptional customer experience while supporting initiatives that improve how we work every day. As a Customer Service & Logistics Co-Op, you'll gain hands-on experience in customer service, supply chain operations, logistics, and business analytics while working on projects that directly impact service delivery and operational performance. You'll collaborate with cross-functional teams, develop technical and business skills, and contribute to meaningful initiatives that support our customers and commercial partners. What Will Your Individual Contribution Be? As a Customer Service & Logistics Co-Op, you will: Support the Customer Service team with sales order processing, issue resolution, and day-to-day customer support activities. Learn the end-to-end production allocation process, serving as a backup to the Customer Support Analyst while collaborating with supply planning and commercial teams. Own and support the internal trade sample process, including sales order management, logistics coordination, shipment tracking, and stakeholder communication. Participate in continuous improvement initiatives focused on process simplification and automation, including opportunities to leverage AI and Copilot-enabled solutions. Develop and enhance Customer Service Power BI dashboards to improve shortage reporting, sales order exception management, transparency, and decision-making across Customer Service and Customer Supply Chain teams. Participate in projects aimed at improving customer service processes and service delivery through data analysis and process optimization. Collect, analyze, and interpret customer service and supply chain data using Excel, Power BI, and other business tools. Collaborate with cross-functional teams to gather requirements, support project execution, and drive process improvements. Document project progress, compile reports, and present insights and recommendations to team members and leadership. Identify opportunities to improve processes, data visibility, and customer service performance while helping implement sustainable solutions. Qualifications & Skills Essential Currently pursuing a Bachelor's degree in Supply Chain Management, Business Management, Logistics, Operations Management, Data Analytics, or a related field. Demonstrated proficiency with Microsoft Excel and Power BI. Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Ability to work collaboratively with cross-functional teams and stakeholders. Preferred Experience working with data visualization, reporting, or dashboard development. Familiarity with supply chain, logistics, customer service, or operations processes. Interest in process improvement, aut…

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