Warehouse Manager

Who We Are

Since 1990, we’ve grown into a global leader in personalized medicine. Today, our +5,000 energetic employees are based in +80 locations in Europe, North America, South America, Africa and Asia-Pacific and are working together to support over 200,000 customers worldwide.

From compounding and natural products to software, equipment, and genomics — we deliver smart, ready-to-use solutions that make healthcare better.

We’re passionate, science-driven, and always looking for new ways to improve lives. 

Explore your future at Fagron Career Site.

About The Job

Fagron Sterile Services is a leading FDA-registered 503B human drug compounding outsourcing facility specializing in sterile preparations. We are seeking an experienced Warehouse Manager to lead all warehouse operations, manufacturing support, finished goods receipt/distribution, and compliance activities at our Boston cGMP facility. This role is critical to maintaining compliance with FDA 21 CFR 211, DEA regulations for controlled substances (Schedules II–V), USP <800> hazardous drug handling, DSCSA, and Massachusetts Board of Pharmacy requirements.

Key Responsibilities

• Oversee daily warehouse operations including receiving, put-away, picking, kitting, shipping, inventory control, and cycle counting in a temperature-controlled (2–8°C, –20°C, and ambient) environment.
• Lead the picking and staging of raw materials/components for manufacturing process orders: ensure 100% batch/lot traceability, FIFO/FEFO issuance, accurate weighing/scanning in AX, on-time delivery to production, and full cGMP documentation (pick lists, Production orders and deliveries).
• Oversee receipt of finished goods from manufacturing, perform receipt verification (quantity, labeling, damage checks), quarantine if required, and execute put-away into appropriate storage zones while maintaining cold-chain integrity and full traceability in AX.
• Own biowaste disposal processes: oversee segregation, secure storage, documentation, confirmation of destruction and coordination with licensed disposal vendors in compliance with EPA, DOT, DEA (if applicable), Massachusetts DEP, and facility permits.
• Develop, manage, and control the annual warehouse department budget (labor, OT, supplies, equipment maintenance, waste disposal, freight); track variances monthly and implement cost-saving initiatives while maintaining compliance and service levels.
• Manage outgoing distribution of finished goods: order fulfillment, accurate picking/packing/labeling, cold-chain packaging, carrier coordination, on-time shipping, and proactive alignment with sales forecasts and customer commitments to achieve 98%+ OTIF (On-Time In-Full) and support revenue goals.
• Ensure full compliance with DEA regulations for controlled substances (receiving, storage, security, dispensing, biennial inventory, ARCOS reporting, theft/loss reporting, power of attorney).
• Manage the AX (Microsoft Dynamics 365) ERP system for all inventory transactions, lot traceability, FIFO/FEFO, quarantine/release, and serialization/pedigree.
• Lead and develop a team of 10–18 warehouse technicians; responsible for hiring, training, performance management, and scheduling (including overtime/weekend coverage).
• Own change management and problem management: author/assess/implement change controls and lead root-cause investigations/CAPA for warehouse deviations, discrepancies, and complaints.
• Maintain cGMP storage conditions, cold-chain integrity, pest control, and environmental monitoring.
• Coordinate with Quality Assurance on material release, deviations, CAPA, recalls, and mock recalls.
• Achieve and sustain >99.5% inventory accuracy through cycle counts and reconciliations in AX.
• Manage 3PL relationships, freight carriers, and reverse logistics.
• Own warehouse KPIs: on-time receiving, on-time to production, on-time shipping/OTIF, inventory accuracy, labor productivity, cost per order/line, waste disposal compliance, budget variance, safety incidents.
• Drive continuous improvement projects (5S, lean, layout optimization, automation).

Basic Qualifications

• Bachelor’s degree in supply chain, logistics, business, or related field (or equivalent experience).
• 7+ years of warehouse leadership experience in a pharmaceutical, biotech, or other FDA-regulated environment.
• 3+ years of hands-on experience with Microsoft Dynamics AX or Dynamics 365 in a GMP setting (strong preference for AX 2012 R3 or D365 F&O).
• Proven track record handling DEA controlled substances (Schedules II–V) with full compliance.
• Demonstrated experience managing picking for manufacturing, finished goods receipt/put-away, biowaste disposal, department budgeting, and distribution to sales targets in a cGMP environment.
• Strong knowledge of cGMP (21 CFR 210/211), GDP, USP <797>/<800>, DSCSA track & trace, and cold-chain management.
• Experience managing refrigerated and frozen storage (validated coolers/freezers).
• Proven ability to achieve and maintain >99% inventory accuracy and 98%+ OTIF in an ERP-driven environment.
• Excellent leadership, people-development, and cross-functional collaboration skills.

Preferred Qualifications

• APICS CPIM / CSCP / CLTD or similar supply-chain certification.
• Experience in 503A or 503B pharmaceutical compounding facilities.
• Formal training in root cause analysis and change control processes.
• Six Sigma Green Belt or Black Belt certification.
• Experience with cost-center budgeting and freight bid/RFP processes.

What's on Offer?

Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.

At Fagron, you’ll find plenty of chances to grow — both personally and professionally. We work in an open, dynamic environment where your ideas and talents can shine.

Ready For The Challenge?

We’re proud to be an equal opportunity employer. Diversity makes us stronger, and we’re committed to creating an inclusive workplace where everyone feels welcome.

Fagron US is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.