Warehouse Associate (Service Support)

Since 1996, Gamesman has been a leader in innovation and design for the international gaming industry. Gamesman has earned a strong reputation with both customers and casinos for delivering the highest quality products backed by exceptional customer service and support serving electronic slot and table game OEM suppliers to the global casino industry.

Position Summary

The Warehouse Associate (Service Support) is responsible for performing routine and non-routine shipping and receiving functions, maintaining accurate inventory documentation, and supporting smooth daily warehouse operations. In addition, this role provides limited service support (primarily RMA handling and basic troubleshooting/repair coordination) to help ensure customer returns are processed accurately and efficiently.

Key Responsibilities (Weighted)

Warehouse Operations (80% of role)

Shipping (approx. 40%):

• Perform routine and non-routine shipping functions, including international and domestic shipments.
• Prepare and complete international shipping paperwork in compliance with Trade Right practices.
• Document shipment information accurately for Customer Service (quantity shipped, ship method, etc.).
• Coordinate with Team Lead to maximize local delivery efficiency and ensure timely/accurate deliveries.
• Cross-train in other warehouse areas and support as needed; identify and suggest process improvements.
• Train team members in shipping functions and processes, as assigned.
  
  

Receiving & Inventory (approx. 32%):

• Receive and inspect inbound shipments; verify condition and documentation accuracy.
• Process inbound paperwork, designate storage locations, and ensure stock is put away accurately.
• Organize and maintain the receiving area; plan/manage stocked item locations for proper storage and accessibility.
  
  

Cross-Department Collaboration (approx. 8%):

• Coordinate with management, manufacturing, and customer service to ensure smooth Shipping/Receiving operations.
• Organize daily workload to meet requirements and avoid operational delays.

Service Support (20% of role)

• Accurately receive and verify RMA items against paperwork; ensure proper identification/labeling as required.
  
• Use available technical references (e.g., specification sheets, BOMs, schematics/assembly drawings) to support basic service evaluations and determine needed components under guidance.
• Perform basic troubleshooting, repair, or rework activities (mechanical/electronic assembly tasks) to support returning items to functional condition, escalating complex issues as needed.
• Document service/repair details in Intelex (or similar system), as required.
• Partner with Quality and the Service team to resolve issues and maintain product standards.

Required Skills & Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Experience in shipping/receiving, logistics, or inventory management preferred.
• Strong attention to detail; able to maintain accurate shipment/inventory records and paperwork.
• Basic computer/data entry skills; comfortable using stockroom systems and service tracking tools (e.g., Intelex).
• Effective communication skills and team-oriented approach; able to cross-train and support multiple warehouse functions.
• Foundational mechanical/electronic aptitude for basic service support, assembly, and troubleshooting tasks.

Physical Requirements

• Ability to stand for extended periods; frequent bending, lifting, and handling of packages/parts.
• Ability to lift/carry/move up to 50 lbs with or without accommodation. 

Work Environment

Fast-paced warehouse environment with physical and administrative tasks, including managing shipments, inventory, and use of warehouse equipment (e.g., forklifts/pallet jacks where applicable). May include occasional overtime based on business needs, and periodic hands-on service support activities in coordination with Service and Quality teams.