Warehouse And Delivery Associate

Job Summary:

Atelier Maison & Co. is the region's elevated furniture studio, offering heirloom quality, healthy

non-toxic furnishings nationwide, with locations in Asheville and Cashiers, NC.

The responsibility of this position is executing specialized work efficiently, with confidence and

competence. The position requires above average attention to details, concern for the exact

correctness of work, and strong commitment to tasks completed on time. The person in this

position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat

faster-than-average pace will be the norm for this position. Detailed, specialized work is the

major focus. The person in this position will require clearly defined work, responsibilities, and

reporting relationships, ongoing and thorough training opportunities to develop expertise and

increase confidence, and frequently expressed appreciation of the person’s competence,

conscientiousness, and loyalty. The position will provide security in a stable work environment,

allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occurs, the person in this position will need direction, training and support. The

position will generally be task oriented, requiring someone with a conservative, careful, and

cautious approach to work.

This individual must maintain a positive attitude, contribute to a positive Team culture and environment, and fully embody the company’s core values of being humble, hungry and smart and consistently working to provide and maintain kaizen, stewardship and good company culture.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• • • CUSTOMER & CLIENT SERVICE
      • Provide excellent customer service to internal and external customers and clients by understanding needs and seeking to address those in an efficient and effective manner
      • Work with Buyers and Merchandisers to set up vignettes and displays (Asheville & Cashiers)
    • LOGISTICS:
      • Responsible for making sure all orders are accurately pulled and staged for delivery.
      • Support the scheduling and arranging deliveries, investigating complaints, and participate in delivery and installation of furniture in customers’ homes (may involve driving of box truck).
      • Support accurate product inventory counts and locations for the Atelier Maison locations.
      • Support accurate product inventory counts and locations for the ID.ology Cabinetry inventory at The Collaborative.
    • INVENTORY CONTROL & QUALITY ASSURANCE:
      • Unpack and validate accuracy of incoming and outgoing shipments and deliveries.
      • Assist Warehouse Manager with inventory control, resolving discrepancies, and participating in periodic inventories
      • Coordinate incoming and outgoing shipments to ensure correct orders, pulling orders, and monitoring order accuracy
    • FACILITIES & EQUIPMENT:
      • Support the maintenance, cleanliness and organization of the showroom and warehouse areas at The Collaborative.
      • Support the maintenance and projects, delivery, staging and stocking, contact with store manager and merchandise team for the Cashiers showroom.
      • Support truck maintenance and help keep registrations and maintenance up-to-date (inspections-state & federal, oil changes, tires, etc.)
      • Responsible for completion and accuracy of truck mileage logs
    • DOCUMENTATION:
      • Working with the manager to develop and modify warehousing SOPs
      • Preparing and checking reports, schedules, invoices, and other required documentation
      • Responsible to complete requested paperwork and forms to support the Buying and Merchandising team.
    • OTHER
      • Other tasks as directed
    
    

NON-ESSENTIAL DUTIES & RESPONSIBILITIES:

• • • Participating in social media posts for events or products in the showroom
    • Attend speaking sessions or presentations internally and externally
    • Support the coordination of events
    
    

Qualifications:

• • • Previous experience in warehousing and logistics, preferably in the home furnishings or related design industry preferred.
    • Strong passion for accuracy and attention to detail.
    • Excellent communication and interpersonal skills.
    • Flexibility to work weekends, holidays, and evenings if needed. (not common)
    • Keen strategic thinking and planning
    • Excellent team player
    • Exceptional interpersonal and communication skills, including writing, speaking and active listening
    • Effective conflict resolution and problem-solving skills
    • Good organization and time management
    • Comfortable in a fast-paced or high-pressure environment
    • Knowledge of warehouse and logistics best practices
    
    

Supervisory Requirements: This position does not require supervision of other Team members

Language Skills: Must be able to read, analyze, and interpret documents, operating instructions, procedure manuals, correspondence, and technical information. Must be able to write reports, summaries, and correspondence. Must be able to speak effectively to present information and respond to questions from managers, designers, vendors, clients, construction teams, and the general public.

Mathematical Skills: Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; Must be able to calculate percentages and pricing based on rates and quantities.

Reasoning & Cognitive Ability: Must be able to solve practical problems and find workable solutions, given the available products and methods. Strong cognitive skills are required for this position, such as the ability to think and discern quickly, the ability to process new information quickly, and strong thought processes and memory retention, sustained attention, auditory processing, and short-term memory.

Education and/or Experience: Associates’s Degree from a two-year trade school, college or university is a plus. Minimum two to four years work experience in the warehouse and logistics field. Must have knowledge and proficiency of warehouse and logistics best practices

Certificates, Licenses or Registrations: Driver’s license. Forklift certification.

Computer Skills: Microsoft Word, Excel, Outlook, Google Suite and Point of Sale softwares.

Cognitive Abilities: High cognitive function is required, such as high performance of the mental processes of perception, learning, memory, understanding, awareness, reasoning, judgment, intuition, and language.

Travel Requirements: Travel to job sites, trade offices, showroom locations etc. is required. Travel for training and/or awards may be required on an as-needed basis.

Physical Demands: must be able to lift 50 pounds, on an occasional basis. Must be able to sit or stand at a computer for long periods of time.

Vision: Must be able to see the computer screen, clearly see materials and details of work, and read Shipping/receiving delivery tickets and checklists.

Work Environment: A small portion of the work for this role may be performed remotely, but this position is classified as an in-person, full-time role. Event oversight and management is required to be in person at the event.