Volunteer Operations Specialist

Position Title:              Volunteer Operations Specialist

Classification:             Non-Exempt

Reports To:                  Volunteer Operations Supervisor

Location:                      Aurora

Compensation:            $21.25/Hourly 

Benefits:                       Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and paid utility days

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals. 

The Volunteer Operations Specialist is responsible for supporting the positive tone, environment, and success of the in-house volunteer experience.  They will oversee and support various projects including but not limited to Sorting, Repack, CSFP, Loose Repack and Produce Bag programs.  This position assists in organizing the safety and flow of the work area for both set up and breakdown and hands-on support to the volunteers throughout each shift.  The position requires good communication skills in both public -facing circumstances and with internal Food Bank of the Rockies (FBR) staff.  This individual works directly with the Volunteer Operations Supervisor for inventory accuracy, data entry and creating a memorable and fulfilling volunteer experience.

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities. 

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.

Primary Responsibilities:

• Oversee various tasks including project setup and breakdown of work areas
• Orient volunteers as to duties, Food Bank of the Rockies mission and various programs
• Train volunteers in all processes that take place in the Volunteer Center
• Assist with managing re-call items received from Feeding America (FA) and monitor for compliance
• Maintain the warehouse in a neat, clean and orderly manner according to Feeding America, American Institute of Baking (AIB), and FBR sanitation standards of practice
• Organize, clean and secure Volunteer Center at end of each workday
• Maintain safety standards with various types of food product (frozen, refrigerated, and dry) and communicating said standards to volunteers
• Follow all FBR safety guidelines and regulations to help maintain a safe work environment
• Provide back up support for other Volunteer Operations staff as needed
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others

Required Knowledge, Skills, and Abilities: 

• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
• Demonstrates compassion and sensitivity 
• Able to interact with others in a diplomatic, courteous and positive manner, maintaining a professional demeanor and responding with urgency when necessary
• Ability to coordinate and prioritize multiple tasks 
• Self-directed, proactive, and independent problem solver
• Show strong teambuilding and interpersonal skills 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Using office equipment such as a computer, mouse, keyboard, printer 
• Standing and walking throughout the shift; sitting intermittently
• Daily use of heavy equipment including forklift, stand up/sit down lift truck, step up pallet jack, automatic pallet jack and manual pallet jack
• Ability to push and pull up to 2,000 lb. pallets with a manual pallet jack
• Frequently lift up to 50 pounds
• Working in a multi-temp warehouse environment, temperatures may vary (hot/cold)

Required Qualifications:

• High School diploma or equivalent required
• Prior experience working in a warehouse/manufacturing environment preferred
• Forklift certification preferred
• Experience with Microsoft Office suite including Word, Excel, and Outlook  
• Experience with warehouse management systems a plus

Expected Hours of Work: 

This is a full-time, non-exempt role working 40 hours per week eligible for overtime for any hours worked over 40 in any work week. Work schedule will be from 8:00 am – 4:30 pm, Tuesday - Saturday.

Compensation:

$21.25/Hourly

Benefits:

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills. 

To Apply:

Apply online through www.foodbankrockies.org/careers. Applications will be accepted until March 13, 2026. 

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience. 

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. 

We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. 

If you require any accommodation, please contact us at hr@foodbankrockies.org or 303-371-9250.