Vice President of Operations (Illinois)

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

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Avid is hiring a Vice President of Operations (Illinois).  This position will be based in the Chicagoland area and cover all branches statewide, to include our existing locations in Schaumburg, Hinsdale, Chicago, Fairview Heights, Decatur, and Effingham.

The VP of Operations is responsible for overseeing the daily operations across all branches statewide, ensuring seamless coordination and optimal productivity among office and field teams. This role is instrumental in driving the growth and success of the state’s revenue, margins, and overall operational performance, while upholding Avid Health's mission and core values. The VP will identify and capitalize on regional growth opportunities, expand services, and strengthen market presence. As a key driver of business growth, the VP will optimize branch revenue, profitability, and manage financial reports and budgets. Additionally, this position is dedicated to delivering affordable, high-quality, and innovative care, improving health outcomes for clients and communities, and fostering strategic relationships with payers to ensure sustained success and collaboration statewide.

Essential Job Responsibilities

• Statewide Operations and Strategic Growth: Oversee daily operations across all branches statewide, ensuring operational efficiency, employee engagement, and a positive workplace culture, while leading the development and execution of operational, recruitment, and marketing strategies to drive growth, capitalize on new revenue opportunities, and expand service delivery markets and programs.
• Staff Management and Development: Manage all administrative functions, including recruitment, hiring, training, evaluation, and termination, ensuring alignment with company policies and operational objectives. Conduct annual performance reviews to foster professional growth and goal achievement.
• Operational Efficiency and Process Improvement: Develop, implement, and monitor key performance metrics for statewide operations. Evaluate current processes, recommending and implementing improvements to enhance efficiency and effectiveness across all branches.
• Budget and Financial Management: Collaborate with regional management and senior leadership to develop, manage, and adjust annual budgets, ensuring adherence to financial goals, expense approvals, and profitability targets, while regularly reviewing financial performance to focus on revenue generation, margin improvement, cost control, and long-term growth.
• Acquisitions and Consolidation: Actively participate in the acquisition process, ensuring seamless integration while aligning strategies, operations, and objectives with overall company goals to maximize value and operational efficiency.
• Growth Opportunities and Market Positioning: Monitor industry trends and competitive landscape, recommending new service opportunities and operational enhancements to strengthen the company’s market position.
• Community Outreach and Partnerships: Build and maintain relationships with local healthcare providers, community organizations, and stakeholders to promote the services offered by the branches, strengthening the company’s presence and reputation.
• Vendor and Third-Party Management: Oversee vendor and service provider relationships, ensuring contracts and service agreements are met by regional teams.
• Client Care and Satisfaction: Serve as the primary "client-care liaison" for the state, ensuring effective client intake processes, high levels of client satisfaction, and continuity of care through direct engagement with clients, families, and payors.
• Collaboration and Communication: Act as the key liaison between regional staff and corporate departments, ensuring smooth communication and the timely resolution of operational questions. 
• Quality and Performance Improvement: Participate in corporate quality improvement (QI) meetings, providing data on state-specific operational, compliance, and quality initiatives. Lead continuous quality improvement (QI) and performance improvement (PI) programs across branches to drive better patient outcomes and operational excellence.
• Data-Driven Decision Making: Use data analytics to drive operational and strategic decisions, ensuring staffing, scheduling, client care, and financial management are optimized.
• Employee Engagement and Retention: Foster a positive work environment to drive employee engagement and retention. Develop strategies to improve staff retention, particularly among field staff, through effective communication, recognition, and opportunities for growth.
• Technology and Innovation: Ensure the successful integration and adoption of new technologies across all branches to enhance operational efficiency, improve client care, and streamline service delivery.
• Risk Management and Safety: Identify and mitigate operational risks, ensuring compliance with safety protocols and maintaining a safe environment for clients and staff. Lead initiatives to improve safety culture and incident reporting.
• Crisis and Emergency Management: Lead the development and implementation of crisis and emergency response plans, ensuring regional branches are prepared to handle disruptions and continue providing client care during emergencies.
• Health and Safety Compliance: Ensure adherence to health and safety regulations specific to the home care industry, driving a culture of safety through regular training, audits, and proactive measures.
• Compliance and Regulatory Oversight: Ensure compliance with accrediting and licensing bodies (e.g., Joint Commission, HIPAA, DOH, and State Medicaid) and regulatory requirements across all branches. Partner with Compliance and Clinical Teams to ensure that all branches meet necessary standards and achieve positive results in state surveys.
• Additional Duties: Perform any other duties as assigned to support the overall success and growth of state operations.

Education:  College degree preferred or equivalent work experience.

Experience:    A minimum of 5-8 years of experience in operations for home care or related field, with at least 3 years of mid-senior level management experience.

Travel: Travel will be required for business purposes. The employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.

Skills:

• Excellent leadership skills and a big-picture method for approaching tasks.
• A specific understanding of geographical/cultural requirements of branch offices is preferred.
• Ability to use computerized systems and software such as Microsoft Office (Excel, Word, PowerPoint, etc.). 
• Satisfactory verbal and written communication skills.
• Ability to work well under pressure.

Additional Requirements: Knowledge of all applicable Federal, State, and local laws and regulatory requirements, with HIPAA and Joint Commission experience preferred. Bilingual – English/Spanish a plus. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.