Vice President, Business Strategy and Operations – Chase Travel

The Travel product team delivers innovative travel experiences, enabling customers to realize their travel aspirations through Chase Travel. We are seeking a Vice Present to lead Business Strategy & Operations, responsible for setting strategic direction, overseeing business management functions, and driving high-impact projects that enables the team to be successful. This executive role requires a visionary leader with experience in business strategy, operational leadership, and cross-functional collaboration. You will partner with senior leaders across Product, Technology, Design, Finance, Analytics, and Recruiting to ensure alignment with organizational goals and delivering measurable results.

As a Vice President, Business Strategy and Operations within Chase Travel, you will be accountable for the end-to-end management of strategic operations, organizational effectiveness, and team culture. You will lead a team, mentor talent, and serve as a key advisor to senior leadership. The ideal candidate is a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale.

Job Responsibilities

• Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.
• Oversee the book of work, including capacity and prioritization planning, and act as liaison with the card product office and Finance for business cases and intellectual property mapping.
• Oversee, prepare, and deliver executive communications—including EMRs, business reviews, OKR management, status tracking for all rewards portfolio projects, and strategic updates—to senior executives.

• Develop a well-understood narrative of the travel product’s strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.

• Lead headcount and resource planning in partnership with Finance, including BAU and acceleration hiring

• Oversee and drive talent management processes, including year-end reviews, ratings and compensation, promotion decisions, skillset inventory, guidelines for ratings, VP/ED platform management, and key hiring activities.

• Foster a high-performing, collaborative team culture by strengthening connections within the Rewards team and across the quad, while managing employee opinion surveys, guiding principles, training, recognition and awards, and onboarding experience/resources to boost engagement and enrich the employee experience.

• Lead and facilitate quad leadership team offsites and organization-wide town halls.

• Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across teams.
• Manage team’s Office Hours, distribution lists, and team Confluence site.
• Direct, oversee, and support special and ad hoc strategic and operational projects spanning product and technology, ensuring successful delivery of key business priorities and initiatives.

Required Qualifications, Capabilities, and Skills

• 5+ years of relevant experience in business strategy, operations, and project leadership within a dynamic, fast-paced environment.
• Demonstrated expertise in strategic planning, business management, and operational leadership at scale.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Exceptional organizational, multitasking, and prioritization skills with strong attention to detail and follow-through.
• Outstanding written and verbal communication skills, with experience presenting to executive audiences.
• Ability to work independently and collaboratively, demonstrating integrity, accountability, and sound judgment.
• Flexibility to adapt to evolving priorities and proactively identify opportunities for improvement.
• Advanced proficiency with Microsoft suite (PowerPoint, Excel, SharePoint), Confluence, and other collaboration tools.
• Bachelor’s degree required.

Preferred Qualifications

• MBA or advanced degree preferred
• Experience leading business strategy and operations in financial services.
• Track record of driving organizational transformation and operational excellence.
• Strong analytical, writing, and presentation abilities.
• Experience mentoring and developing high-performing teams.