US Operations Manager
Astrid & MiyuThe A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.
Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Manhattan, New York.
Salary & Benefits: $70,000-$80,000 + bonus See more on our benefits here.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.
The US Operations Manager Mission:
As we continue to revolutionise the jewellery experience, we're looking for an Operations Manager to lead the evolution of our U.S. fulfilment strategy across multiple channels. Driven by our values, you will ensure our operations scale with purpose, precision, and heart, optimising processes and collaborating across teams to deliver exceptional customer experiences as we grow.
How you'll drive success:
Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
Embed robust operational processes to support smooth, reliable, and scalable fulfilment
Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
Review site capacity and lead future relocation planning over the next 18 months and beyond as well as leading on potential future projects such as engraving and sterilisation
Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs
What you'll need to thrive:
As an inspirational people leader, you empower your teams to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership and bring intention to the smallest moments.
Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
Confidence in managing stock, inventory systems, and warehouse workflows
Excellent attention to detail and commitment to operational excellence
Experience managing people, you care about growing and supporting your team
Comfortable working independently whilst staying connected to a wider global operations team
A willingness to roll up your sleeves and help us build something truly special
Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced
The Interview Process and Candidate Experience
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
Final Interview - 1 hour in person task interview to complete and present
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.