Tru-D Operations Specialist

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team! 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Support the Operations Manager in daily warehouse tasks, including maintaining par stock and organization of the warehouse.
• Responsible for answering phones at Tru-D SmartUVC Corporate office.
• Identify, manage, mitigate and/or escalate service issues to the appropriate support team member.
• Troubleshoot and complete repairs including software, remotes and devices for the full portfolio
• Validate tablet repairs and provide support on set up and shipments of Classic tablets.
• Ensure warehouse is audit ready at all times.
• Perform end-of-month physical inventory count.
• Track incoming and outgoing inventory in the ERP.
• Fulfill parts requests for Tru-D SmartUVC Support Specialist and Regional Sales Managers to include closing out parts request in the system for real-time inventory control.
• Create and execute invoices for parts requested from customers.
• Load and unload freight shipments using a forklift and pallet jack.
• Assist Operations Manager with preparing devices to ship, including remote setup, devices prep and scheduling truck pick-up.
• Update systems with changes in device configuration.
• Available for local and regional repairs as needed.

PERFORMANCE MEASUREMENTS

• Devices and parts are shipped in a timely manner
• Devices, parts and inventory are recorded accurately

QUALIFICATIONS

EDUCATION/CERTIFICATION: Current Forklift License required

REQUIRED KNOWLEDGE: Proficiency in Microsoft Office Suite, Apple and Android OS. Warehouse environment Knowledge of hand tools

EXPERIENCE REQUIRED: 1-2 years warehouse experience 1-2 years customer service experience

SKILLS/ABILITIES:

• Ability to lift and/or carry up to 80 lbs Ability to bend, stoop and squat for extended periods of time
• Ability to climb a ladder Ability to work on feet for eight hours
• Ability to work independently and safely
• Must have great time management, organization, and communication skills

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions

SALARY RANGE:

$46,000 to $54,000, annually + bonus

BENEFITS:

PDI is pleased to offer a comprehensive and affordable benefits program to our associates, which includes:

• Medical & prescription drug coverage
• Dental / Vision plan
• 401(k) savings plan with company match
• Basic and supplemental life insurance
• Flexible Spending Accounts (FSAs)
• Short- and long-term disability benefits
• Health Advocacy Program / Employee Assistance Program (EAP)
• Many other voluntary benefit plans and perks such as: Legal assistance, critical illness, hospital indemnity and accident coverage, discounted home/auto/rental insurance, employee discounts and pet insurance, tuition assistance, referral bonus program, paid parental leave, a health club rebate program and more

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide: Sick leave, generous vacation and holiday time, paid parental leave, summer hours, flex place/flex time options