Position: Transportation Specialist – Outbound Operations FLSA Status\: Non-Exempt

Department\: Transportation, Logistics

Revised Date: May 20, 2021 Reports To: Transportation Manager

Function\: Responsible for communication with all internal customer groups, vendors and Transportation Management in regard to delivery concerns. This role will include routing outbound using a TMS, scheduling of deliveries and delivery issue problem solving. Daily activities will include coordination of all outbound operations including but not limited to\: delivery delays, scheduling of deliveries, re-routing, pick-ups and communicate the resolution to all necessary parties. It will be necessary to maintain good relationships with store personnel, store operations, carriers and shipping to facilitate operational efficiency.

INTERACTION

1. Reports to Transportation Manager

2. Extensive interaction with both Corporate Store Operations, Store Managers and Distribution Operations

3. Extensive interaction with Carriers, Pool Point Operations and Dedicated Fleet

SUMMARY OF DUTIES AND RESPONSIBILITIES (Required Functions):

1. Answer all store and carrier communications in a timely and professional manner

2. Communicate store and carrier issues to the Transportation Manager

3. Answer phone calls, customer emails and live customer chats

4. Send stores weekly delivery schedules

5. Problem solve delivery issues and communicate updates to the stores and carriers

6. Work with DC Operations concerning loading to ensure on-time delivery

7. Track carrier on-time delivery and service failures

8. Update KPI’s and other transportation reports

9. Routing and planning loads as required using a Transportation Management System

10. Other duties and responsibilities as assigned

PHYSICAL DEMANDS:

1. Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations

2. Use of a computer and phone for entire length of shift

3. Stand for up to 10% of assigned shift

4. Ability to lift up to 5 pounds; must have full body rotation and mobility

QUALIFICATIONS:

1. High school diploma or equivalent

2. Capable of learning new technology applications

3. Logistics / Transportation experience preferred

4. Work experience in a call center, store operations, customer service environment required

5. Use of a variety of communication methods, including phone, email, live chat, according to Bealls standards.

6. Must possess excellent written and verbal communication skills

7. Must handle conflict resolution calmly and effectively

8. Proficient in Microsoft Outlook, Word and Excel

9. Ability to multi-task in a fast-paced work environment

10. Excellent organizational skills

11. Fluent in English; Bilingual preferred

Transportation Specialist- Outbound

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