Transportation Recovery Assistant

Schedule: Monday-Friday, 7:30am - 4:00pm

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Transportation Recovery Assistant's main function is to transport clients safely to and from hospitals and other appointments. When not transporting the person will increase rapport with clients through trauma-informed practices to create a safe, welcoming environment that will offer stabilization, encourage self-sufficiency, independence, and offer basic services and support to move toward a healthier lifestyle. 

Essential Duties

• Transport clients safely in company vehicles.
• Manage transport list to ensure clients get to their destinations on time. 
• Utilize company credit card appropriately and submit reports in a timely manner. 
• Ensure client safety by following all the laws of the road
• Conduct interviews with clients who are intoxicated or in withdrawal from substance use. Screen clients for admission, intake and orientation. 
• Answer phones and provide information on Detox process. 
• Ensure the safety of clients and enforce facility rules through diligent monitoring. 
• nteract with clients going through the detox process.
• Take vital signs. Monitor and document client prescription medications.
• Monitor, educate and assist clients in performance of activities of daily living in accordance with goals and problem areas identified on individual treatment plan. 
• Utilize de-escalation skills to manage client crisis by adhering to the De-escalation Training.
• Complete all paperwork and reporting related to client and program activities accurately and in accordance with licensing and contract requirements, managed confidentially, and stored appropriately.
• Maintain cleanliness of the facility while ensuring compliance with health, safety, and fire code. Identify issues that require maintenance and work orders and forward them to appropriate personnel.
• Work well with co-workers as a team.
• Utilize the onsite supervisor or the on-call system for guidance and support from supervising staff when any unusual, serious, or critical incident occurs. 
• Performing work at the Detox facility is required to provide direct client care.
• Attend work as scheduled.  

Secondary Duties

• Maintain positive, professional interactions with community resources including, emergency services, fire, police and sheriff, criminal justice, staff from other community providers, client family members, agency donors, community support groups and referral sources.
• Provide community resource list or other basic information to clients.
• Attend scheduled staff meetings.
• Performs other duties as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferred, but not required: High School Diploma or GED.
• Computer literate with familiarity of Microsoft Office - required for client data entry and intake and admission duties.
• Familiarity and knowledge of substance abuse strongly preferred or a willingness to learn.
• Grounded in your own recovery, if applicable.
• Ability to be firm yet compassionate.
• Ability to work efficiently and to switch tasks effectively.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures. Interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency’s liability policy.
• Pass a pre-employment drug screen and Utah DHS – Office of Licensing background screening.
• CPR and First Aid Certification or willingness to become certified.

Physical Demands

• Move around the facility and interact with clients for extended periods of time.
• Lift and carry 25 lbs.