Transportation Operations Manager
WMJob Summary
The Operations Manager is responsible for the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. This role requires a hands-on leader who works closely with frontline employees to ensure safe, efficient, and consistent operations. The ideal candidate has a strong background in transportation and logistics, at least two years of people management experience leading teams, and a proven ability to coach and hold teams accountable.
Core Competencies
• Strong operational and people leadership skills with the ability to work and communicate directly with frontline teams
• Data driven mindset with the ability to analyze performance and identify improvement opportunities
• Focus on efficiency, safety, and consistent execution of daily operations
Schedule & Location: Mon- Fri 9-10am until close, and Saturdays on rotation; Territory includes locations in California City, Rosamond, Ridgecrest and Tehachapi.
II. Essential Duties and Responsibilities
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
III. Qualifications
A. Required Qualifications
- Associate's Degree (accredited) or in lieu of a degree,
- High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
B. Preferred Qualifications
- Successful completion of the WM Operations Manager Trainee program
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this office/on-site position is $72,000 - $76,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.