Transportation Management Center (TMC) Operations Manager

WSP is currently searching for a Transportation Management Center (TMC) Operations Manager!

This position will be based out of Hauppauge, NY

Summary

These opportunities actively engage you in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. This is a professional level position involving a variety of operational and management level duties.  Responsibility for the daily operation of the INFORM control center falls in this category. Work is performed under minimal supervision and direction of the NYSDOT PM and includes:

• Performance of all INFORM traffic management functions is inherent to this position. 
• Oversight of training and management of approximately 25-30 employees including operators, H.E.L.P. dispatchers and inspectors. 
• Coordination of all activities on all shifts. 
• Serving as primary interface with NYSDOT and maintenance contractors for all operational outages and failures. 
• Coordinating the deployment of all portable variable message signs and developing message content.

Your Impact

• Primary Tasks: Operations Management and Administration; 
• Training and Updating of Standard Operating Procedures (SOPs)
• System Operations Leads/Shift Oversight; Systems Operations; Critical Transportation Incident Support Services; Transition 
• Keeps the NYSDOT Project Manager informed, on a daily basis, of all matters affecting the operations of the INFORM control center 
• On call 24/7/365 for emergency and/or operational problems 
• Attend meetings with the NYSDOT PM for purposes of relaying information 
• Create and distribute weekly and monthly reports as needed 
• Support special requests by the NYSDOT PM for gathering data and/or generating reports 
• Ensure all training materials are maintained and accessible to the System Operators 
• Coordinate daily schedules of the System Operators and ensures coverage is complete on every shift 
• Ensure all personnel are informed of special events affecting the INFORM system (e.g., special signing or roadwork) 
• Monitor and audit operator functions for accuracy and professionalism 
• Maintain all traffic signal and system maintenance files, coordinate all requests and or repairs of program “bugs” with the appropriate personnel 
• Draft memos, bulletins, requisitions, reports and other similar materials using general company guidelines 
• Monitor all On-The-Job Training (OJT) 
• Coordinate daily work with maintenance contractor, logs and administers Work Orders (WO) and payment requests

Who You Are

Required Qualifications

Education and Experience 

• Bachelor’s degree in a relevant field
• Qualifying Experience: Candidates must meet all of the following conditions (5 years of qualifying experience may be substituted in place of a Bachelors’ degree): 
• Minimum 5 years of experience in managing a TMC type facility that operates a minimum of 50 instrumental lane miles.
• 10+ years of overall experience 
• Scheduling, administration, performance evaluation, hiring, employee relations, problem solving and leadership 
• Supervision of a minimum of 15 employees
• Knowledge Skills and Abilities 
• Computer/Software – including MS Office applications, spreadsheets and databases 
• Personnel management 
• Public, internal and external relations (works well with internal, external and partner groups and individuals) 
• Mentor and training new staff, and able to respond to problem situations 24/7/365

This hire is contingent upon client approval

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Salary: $138,100 - $234,700

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of New York, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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