Transportation & Fulfillment Coordinator

Transportation & Fulfillment Coordinator

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

Driven, enthusiastic and highly motivated. Strong communication skills. Ability to work in a team environment, while also delivering independent results. Strong ability to persuade, motivate and influence others. Ability to prioritize, multi-tasking is a must and manage time effectively. Excellent systems knowledge: MS Office and internet, etc. Email traffic is very high, so keeping up with them is key. Must be able to handle a high number of calls per day.

Responsibilities

• Maintain accurate, timely, and thorough records. 

• Strong interpersonal skills in order to provide excellent customer service.

• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.

• Answer incoming customer phone calls and take appropriate action for each call.

• Maintain department KPIs and customer satisfaction ratings as defined by the department.

• Handle store/customer logistic opportunities as they occur/monitor – track and trace, providing weekly score cards on key KPI’s

• Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with both inbound and outbound OTR, LTL and Small packaging carriers; and updating information in various systems.

• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.

• Run, interpret and disseminate daily, weekly, monthly, quarterly and annual reports.
  Committed to verifying that all information is correct by close of the business day

• High school diploma or equivalent required. Associates or Bachelor's College degree preferred
• Strong communication skills required
• Must be detailed oriented and analytical
• Ability to learn new software systems quickly and efficiently
• Ability to multi-task, prioritize and organize effectively in a fast-paced, deadline driven environment
• Proven proficiency working in Microsoft applications such as, Outlook, Excel, Word and Freight software
• Minimum 2 years of one of the following: customer service / transportation experience required.
• Minimum 2 years of general office work required

Competencies & attributes

• Excellent written and oral skills
• Practical experience with a Transportation Management System;
• Strong strategic thinking skills
• Ability to work with all levels in the organization along with 3rd party partners
• Analytic competencies to implement Transformation initiatives and daily/weekly reporting.

This will be a hybrid role required to be onsite at the corporate office on specified days. The work may require some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

#LI-Hybrid