Transportation Coordinator

The Transportation Coordinator is responsible for safely and efficiently transporting patients in facility van or other vehicles according to schedule. Capable of quickly organizing each day’s transportation needs, working effectively with supervisor, residential and clinical staff and back-up resources to assure that each day’s transportation needs are completed and on time. Partners in-person with external medical resource staff to provide transportation assistance to patients for the purpose of receiving medical care at local medical and other patient focused support facilities. 

Duties and Responsibilities:

• Assists in planning and implementing facility van.
• Promptly report any concerns regarding the safe and proper functioning of van or other vehicles to the supervisor. And documenting in the vehicle report log daily.
• Follow all city and state driving and transportation rules and regulations.
• Engage and communicate with patients as appropriate to address any behavior or communication issues during transportation and communicate patient complaints or concerns to management as they arise.
• Maintain an effective level of communication with supervisor and management team to report any service impacting issues.
• Keep records of those who attended offsite activity (medical, legal, etc.) and ensure that all are returned to site.
• Assure the interior of the van or other vehicles is neat and clean. And searched after each use.
• Serve as role model for patients by displaying responsible, cooperative, positive attitude, and exhibit good patient boundaries.
• Represents Key Recovery in a professional, courteous, friendly manner.
• Communicate respectfully with patients, facility staff and people of all cultures and backgrounds.
• Coordinates pick-ups and drop-offs for timely, safe, and efficient transportation.
• Capable of adequately and safely dealing with challenging patient behaviors such as defiance and threatening type behavior.
• Work well under pressure, meet multiple and often competing deadlines.
•  At all times, demonstrate cooperative behavior with supervisors, subordinates, colleagues, and patients.
• Vehicle safety compliance, tabs, seat belts, brakes and first aid kit checks, inventory, and restock as needed.
• Other duties as assigned. 

Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Education/Experience: 

• Must have a High School diploma or equivalent training.
• Must have 5 years US driving experience of driving multiple seat or van type vehicles, transporting individuals around the Seattle area.
• Must have a current Washington State driver license and meet all driving requirements for company insurance.
• Two years or more residential customer service/healthcare specific experience preferred.
• Experience and understanding of substance use disorders and treatment; familiarity with the patient population served preferred.

Knowledge, Skills, and Abilities:

• Must have good knowledge of the Seattle area and ability to navigate traffic safely and efficiently in and around Seattle.
• Strong organizational skills to efficiently transport patients to appointments and destinations in a timely manner.
• Effective communication and people skills.
• Ability to work independently with good problem solving and decision-making skills.
• Ability to manage multiple tasks and work in a demanding environment.
• Ability to show compassion and empathy.
• Show up ready and prepared each day, on time.

Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: 

• Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs.
• Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs.
• Retirement: 401(k) with company matching
• Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses.
• Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology.