Transit Operations Coordinator

TRANSIT OPERATIONS COORDINATOR
Position Type: Full-Time Permanent
Location: Prince Rupert, BC
Reports to: Service Delivery Manager

Step into a role that is more than just behind the desk. As a Transit Operations Coordinator, you will split your time between being behind the wheel on airport charters, BC Transit routes and charter buses, and coordinating day to day operations behind the scenes. One day you are on the road supporting passengers face to face, the next you are scheduling charters, supporting staff, handling basic billing and helping keep service running smoothly across the system. This is designed as a progression type role with mentorship from leadership and exposure to scheduling, operations and people management, it is a strong stepping stone into a future supervisory position for someone who wants to grow their career in transit operations.

Key Responsibilities:

This role includes a mix of operational driving duties and administrative/coordination responsibilities, including:

• Operational & Customer Service
• Driving (approximately 50% in-field):
  • Airport charters
  • BC Transit buses
  • Charter buses
• Providing excellent customer service to passengers and clients
• Supporting employees in day-to-day operations
• Scheduling, Coordination & Operations Support
  • Coordinating charter bus schedules and communicating with clients
  • Booking charters and supporting service delivery across Prince Rupert
  • Working closely with management in Kitimat and Terrace on operational needs
  • Providing general operations support, including employee support and delivery as needed
• Administration & Financial Duties
  • Completing monthly deposits and other basic billing-related tasks
  • Assisting with scheduling and other administrative functions
  • Maintaining clear, timely communication with management
• Safety, Compliance & Leadership Support
  • Conducting Safety meetings and participating in employee support
  • Conducting shop inspections and other site checks
  • Adhering to and helping enforce BC Transit policies and procedures
  • Supporting a strong culture of safety and compliance
• Schedule & On-Call
  • Working a 40-hour work week, with schedule flexibility required
  • Service hours are 7:00 a.m. – 6:30 p.m.; schedule may vary within this window
  • Some on-call duties such as operational needs require

Required Qualifications & Skills

• Previous supervisory or leadership experience
• Strong problem-solving skills and sound judgment
• Excellent customer service skills and communication abilities
• Class 2 driver’s license with air brake endorsement, or the willingness to upgrade your license if not already obtained
• Ability and willingness to work a flexible schedule within service hours

Preferred Qualifications & Skills

• Class 2Q license already obtained (or Class 2 with air brake endorsement)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience in billing, scheduling, and operations support

What This Role Offers

• A structured supervisory training opportunity with mentoring from the Service Delivery Manager
• A blend of front-line operations (approximately 50% driving) and administrative/coordination duties
• Clear career growth opportunities into future management roles
• Exposure to many aspects of the business:
• Billing and deposits
• Scheduling and charter bookings
• Operational and driving support
• Client communications and customer service
• Safety meetings and shop inspections
• Employee and operations support

Compensation & Benefits

• Salary: Approximately $70,000–$75,000 annually
• Hours: 40 hours per week (schedule varies within the hours of 7:00 am – 6:30 pm)
• Location: Prince Rupert, BC
• Benefits:
• Health & Dental benefits
• 3% RRSP program (85/15 split)
  
  

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.