Trading Operations Supervisor

The Trading Operations Supervisor role plays a critical role in optimizing our day-to-day operations, ensuring that all processes run smoothly and efficiently. This role is responsible for overseeing operational workflows, driving strategic improvements, and ensuring world-class execution across all trading operations. The ideal candidate will combine a deep understanding of operational excellence with leadership capability, ensuring that our processes, people, and products deliver a first-class Betting Experience to our customers.

The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to progress into a Leadership role within a Sports Trading Department.

In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial. 

The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.

Key responsibilities 

• Lead and develop the Trading Operations function, ensuring processes, systems, and people operate effectively to deliver optimal trading performance and customer outcomes.
• Oversee all daily operational activities, providing strategic oversight to ensure efficiency, accuracy, and consistency across all customer-facing trading products.
• Own key operational KPIs, using data-driven insights to identify trends, opportunities, and areas for continuous improvement.
• Partner with senior Trading leadership to shape and execute the operational strategy that supports the overall Sportsbook vision and growth plans.
• Ensure product and event quality standards are maintained across all sports, including signposting accuracy, scoreboard reliability, and in-play experience.
• Strengthen relationships with 3rd-party suppliers, acting as a senior point of contact to ensure performance standards and service levels are met.
• Champion a ‘Customer First’ mindset, embedding a culture of operational excellence and continuous improvement across the team.
• Drive automation and scalability initiatives, identifying opportunities to improve efficiency and reduce manual intervention.
• Oversee scheduling and delivery of sporting events, ensuring seamless coordination with Trading, Product, and Technology teams.
• Mentor and coach team members, fostering professional growth, collaboration, and accountability within the Trading Operations team.
• Identify inefficiencies and bottlenecks in current processes and proactively propose solution
• Contribute to long-term planning and operational risk management, ensuring resilience and compliance across all processes.

Experience and Skills:

• Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
• Proactive and self-motivated with a continuous improvement mindset.
• Detail-oriented with a strong focus on quality and accuracy.
• Excellent time management, good attention to detail and the ability to prioritise effectively.
• Competitive and highly motivated with a ‘can do’ attitude. Ability to use your own initiative.
• Excellent communications skills and an outgoing personality. 
• Able to operate effectively within a team and as an individual.  
• Consistently Excellent under pressure and able to work to tight deadlines.
• Good organizational skills.