Total Rewards & HR Operations Specialist

Company Description

Who We Are:
Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement – we help thousands of seniors across the country navigate the complex world of Medicare every day.

Job Description

OVERVIEW
The Total Rewards & HR Operations Specialist is responsible for the day-to-day operations and
administration of Spring Venture Group's employee total rewards and HR operations programs.
The Total Rewards & HR Operations Specialist also provides exceptional internal employee
service, provides support in the delivery of benefits, and collaborates with HR leadership and
third-party vendors to implement and improve employee benefit plans and programs.

REPORTS TO
The Total Rewards & HR Operations Specialist reports to the Director, Total Rewards & HR
Operations in the People department.

ESSENTIAL DUTIES

• The essential duties for this role include, but are not limited to:
• First point of contact for employees, benefits vendors and broker for total rewards related questions or requests.
• Maintain, implement, and improve administrative procedures for assigned benefits processes. Coordinate daily benefits processing (enrollments, terminations, changes, distributions, compliance testing, etc.).
• Managing New Hire Benefits Orientations.
• Manage the Employee Assistance Program (EAP) and partnership with vendor.
• Compile and input employee benefit data in management systems, ensuring compliance to government reporting regulations.
• Assist in annual audits. Prepare, collect and organize data for actuarial assessments.
• Assist with open enrollment process, including, but not limited to, testing and data feeds to vendors, communications, and assisting employees with enrollment.
• Serve as a liaison for Worker's Compensation related claims.
• Manage the HSA, FSA programs and partnerships with vendors. Conduct the non-discrimination testing, and any necessary auditing.
• Work directly with insurance brokers and benefits vendors on system integrations,
• employee benefit assignments, claims processing (including COBRA administration), and
• billing to ensure accuracy.
• Assist in completing annual benefit program audits by preparing, collecting, and organizing
• required data for actuarial assessments.
• Assist with Jira tickets by reviewing and responding to basic tickets from employees regarding benefits or system issues; help to review ticket issues to determine themes and ways to assist with those types of problems that are recurring.
• Help with completion of various forms and paperwork such as ID cards, and 401(k) systems.
• Communicate with employees who have life event changes such as Employees/dependents turning 26, adding a child, and reviewing workday requests.
• Monthly file loads and audit/reconciling of participant in several benefits for system accuracy and timely bill payments with correct headcount such as Teledoc, Legal program, parking, wellness credit, tobacco credit, Identity theft, etc.
• Manage the administration of 401(k) audits of eligibility and processing of enrollments.
• Maintain, implement, and provide recommendations to improve administrative procedures for assigned benefits.
• Assist with Wellness Program strategy and execution.
• Document processes such a job aids, billing processes, how to develop basic reports in workday, along with other processes and procedures for the Total Rewards team.
• Performs other duties and responsibilities as assigned.

HR Operations

• Manage resolution of Jira Facilities (service) tickets
• Assist with Jira IT (service) tickets to troubleshoot minor IT related issues
• Assist with Maintaining office policies
• Partner with Compliance to facilitate and support HIPPA compliance and to perform desk audits.
• Facilitate employee onboarding and orientation
• Assist with Managing parking assignments for employees
• Assist with Maintaining seating assignments for all employees
• Assist with Maintaining employee and office Safety Program
• Assist if/when HR Operations Coordinator is out of office
• Other administrative tasks as requested

Qualifications

Education: 

• Bachelor’s Degree and a minimum of 5 years related benefits or employee benefits

Skills/Specialties:

• Experience with HRIS and benefits databases.
• Demonstrated ability to manage multiple projects while working to meet deadlines and provide exceptional internal service in a fast-paced environment.
• Strong analytical skills and a thorough knowledge of plan designs.
• Knowledge of benefits plan designs and pertinent federal and state regulations, filing and compliance requirements.
• Knowledge of labor and employment laws such as FMLA and ADA.
• Excellent organizationalskills and attention to detail.

BEHAVIORS

The SVG behaviors are listed below:

• Be Aware (Emotional Intelligence)
• Be Open & Honest (Communication)
• Be a Team Player (Teamwork and Collaboration)
• Be Accomplished (Drive for Results)
• Be the Example (Develop Self & Empower People)
• Be Forward Thinking (Strategic Thinking)
• Be a Problem Solver (Continuous Improvement)

Additional Information

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan
• Generous paid time off (PTO) program starting off at 15 days your first year
• 15 paid Holidays (includes holiday break between Christmas and New Years)
• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
• Annual Volunteer Time Off (VTO) and a donation matching program
• Employee Assistance Program (EAP) - health and well-being on and off the job
• Rewards and Recognition
• Diverse, inclusive and welcoming culture
• Training program and ongoing support throughout your Venture Spring Venture Group career  

Security Responsibilities:

• Operating in alignment with policies and standards
• Reporting Security Incidents Completing assigned training
• Protecting assigned organizational assets

Spring Venture Group is an Equal Opportunity Employer