Telecom Field Operations Technician II

Telecom Field Operations Technician

JOB SUMMARY

The Telecom Field Operations Technician is responsible for the installation, maintenance (reactive, preventative, and scheduled) and project support of the Southern Company's voice, data and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes and applicable work agreements.

JOB REQUIREMENTS 

• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics is required.
• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in telecommunications is preferred.
• Understanding of the various topologies, e.g. telecommunications (microwave and/or fiber), wireless, data and voice networks and how they interface with each other
• Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications (microwave and/or fiber) systems and ancillary equipment (e.g., alarm systems, DC systems).
• Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
• Knowledge of voice and data wireless systems and troubleshooting techniques.
• Knowledge of PC hardware, operating systems, and associated peripheral and software components.
• Must have demonstrated personal computer skills.
• Ability to work independently, self-starter with good time management skills.
• Ability to interface with, direct and/or coordinate various contractors as needed.
• Must have good verbal and written communications skills.

JOB RESPONSIBILITIES 

• Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's data and telecommunications transport networks.
• Responsible for participating in 24x7 on-call procedures/operations.
• Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate.
• Responsible for interfacing with the internal business partners, vendors, contractors and other Technology Organization groups related to problems and installations as appropriate.
• Responsible for understanding and adhering to billing and performance processes and procedures.
• Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
• Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices.

BEHAVIORAL ATTRIBUTES

• Follows safe work practices and fosters a safe workplace.
• Operates with minimal supervision.
• Exhibits Southern Company Values (safety first, intentional inclusion, act with integrity, and superior performance) in all business dealings. 
• Seeks opportunities to learn and transfer knowledge to others.
• Demonstrates good organizational and time management skills.
• Is able to manage multiple tasks.
• Is willing to provide as-needed after hours or on-call support.

ADDITIONAL DETAIL TRAVEL

• 20% travel should be expected within the Georgia Power footprint.
• Some travel to other Southern Company Operational companies.
• Occasional travel external to the Southern Company Territory.

This position has been identified as a role that will require the use of a Georgia Power fleet vehicle.  The following will be required if you are selected for this position:

• Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license). 
• Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
• Must consent to a continuous monitoring of your Motor Vehicle Record