Technical Trainer - Pharmacy Operations
Omnicell
PHARMACY OPERATIONS TECHNICAL TRAINER
An Omnicell Pharmacy Operations Technical Trainer is primarily responsible for being the product expert and has direct involvement with the implementation of the customer-purchased Omnicell solutions. They are actively involved in the setup, configuration, testing, training, and support of Omnicell solutions. The Pharmacy Operations Technical Trainer will also promote Omnicell best practices and clinical workflow discussions.
Responsibilities
Facilitate Training – Facilitate engaging onsite learning experiences customized for a wide range of learners and diverse audiences. Provides ongoing training and support to assist with the development of staff to successfully meet customer financial goals and objectives.
Coordinate Training Logistics – Prepare training environments and organize materials to ensure seamless delivery. Collaborate across teams to support operational readiness and learner success.
Coach and Support Participants – Provide hands-on guidance during training, address learner questions, and escalate complex issues to Pharmacy Operations Manager to maintain high-quality learning experiences.
Evaluate and Improve Training – Administer assessments and gather feedback to measure effectiveness. Analyze results to recommend enhancements to content and delivery, aligning with continuous improvement goals.
Invest in Continuous Learning –Stay current on Omnicell products and instructional best practices to build expertise and prepare for expanded responsibilities.
Improve Customer Outcomes - Use strong communication skills to translate technical and clinical workflows into clear, digestible learning experiences that improve customer outcomes and internal efficiency.
Collaborate cross-functionally – Partner with teams such as Professional Services, Sales, Customer Success, Product, Quality, and Marketing to promote a culture of continuous learning and ensure training content reflects current business priorities and customer needs.
Works independently with internal and external customers to identify and meet ROI objectives.
Works closely with implementation manager and technical teams to execute all activities associated with the project plan.
Promote and optimize client product ownership, satisfaction, and clinical integration through adoption of technology and product use procedures.
Complete special projects, reports, and status updates on a regular basis for program management and pharmacy operations team.
Acts as a subject matter expert and product consultant for Omnicell solutions.
Act on opportunities to maximize Omnicell solutions by recommending the incorporation of improvements in product features and functionality.
Recommend drugs to be added to Omnicell solutions based on data usage, demand, and workflow.
Provides best practice advice and input for customer process discussions.
Provides shift coverage when necessary to ensure customer is supported.
Provides customer pre and post-implementation support via project scope to ensure customer success.
Report implementation activity to the Omnicell project manager, Pharmacy Operations Manager, and Pharmacy Operations Team.
Risk escalations to Omnicell implementation manager, Project Deployment Manager, and Pharmacy Operations Manager.
Comply with reasonable procedures, policies and guidelines established by the customer facility
Required Knowledge and Skills
Excellent interpersonal and communication skills; ability to work effectively with customers and employees at all levels
Self-starter with strong organizational skills; able to work independently and follow detailed plans
Ability to assess training needs and deliver sessions in various formats (classroom, virtual, in the field)
Strong knowledge of Microsoft Office applications including but not limited to Microsoft Word, PowerPoint, Outlook, OneNote, and Excel
Note: The selected individual must have a valid driver’s license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
Basic Qualifications
Active State Pharmacy Technician License / Registration from home State Board of Pharmacy
Active National Pharmacy Technician Certificate (PTCB or through NHA a CPhT / EXCPT)
Valid driver’s license
1-2+ years of experience delivering training in a professional setting — or equivalent experience in facilitation, coaching, or customer education (in a variety of formats, classroom, virtual, webinar, e-Learing)
Understanding of hospital or healthcare workflows, systems, policies, and procedures
Strong communication and presentation skills; ability to simplify technical workflows into clear, engaging learning experiences
Experience coordinating training logistics, including preparing materials, and facilitating virtual or in-person sessions
Ability to support learners during training, including answering questions, providing guidance, and escalating complex issues appropriately
Basic proficiency with training tools and platforms, such as LMS systems or similar systems, video conferencing tools, or content repositories
Demonstrated commitment to continuous learning, including staying current on products, processes, or instructional best practices
Preferred Knowledge and Skills
Accredited Pharmacy Technician Training Program completion
2+ years’ experience in sterile compounding, hospital pharmacy automation, and clinical solution implementation
2+ years of experience in training delivery, customer education, or clinical/pharmacy operations — or equivalent experience in a customer-facing or instructional role (in a variety of formats classroom, virtual, webinar, e-learning)
Familiarity with adult learning principles and instructional design best practices
Ability to analyze learner feedback and improve training content and delivery
Comfort working cross-functionally, with the ability to collaborate with teams such as Professional Services, Product, Engineering, and Customer Success
Experience with Omnicell solutions and troubleshooting automation devices
Work Conditions
Ability to travel up to 100%, including weekends
Irregular work hours to meet customer needs
Standing or sitting for extended periods in pharmacy environments
Shift lengths of 8-10 hours
Potential exposure to hazardous drugs
Physical adaptability across training locations; ability to lift up to 35 lbs.
Flexible to work across multiple time zones