System Operations Engineer

Company Description

Our Story & Purpose

At Burwood Group, we’re more than a technology consulting firm, we’re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we’ve grown into a nationwide team of experts committed to making a real difference.

Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.

We believe in ownership, collaboration, and growth. Our people aren’t just employees; they are innovators shaping the future of our clients’ success. At Burwood, you’ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you’re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you.

Job Description

How You’ll Make an Impact

Burwood is currently looking for candidates to join the Burwood Managed Services team, which will allow you to get hands-on with the latest infrastructure and cloud technologies, including Storage, Virtualization, LAN/WAN, Cloud, Security, Wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service, and we pride ourselves in hiring people who share the same passion for outstanding customer service.

Your day-to-day responsibilities will include:

• Support, operate, and maintain datacenter infrastructure systems.
• Capacity planning and management of data center resources
• Connectivity and bandwidth management between the data center and service provider network.
• Development of methods of procedure (MOPs) and standard operating procedures (SOPs) for engineering, TOC, and onboarding teams.
• Perform maintenance during data center/customer maintenance windows as required, including hardware, software, and firmware upgrades.
• Participate in on-call rotation.

In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.

Qualifications

Your Strengths in Action

• You enjoy the challenge of problem-solving in a technical environment.
• You have a passion for customer service and doing the right thing for the customer at all times.
• You have advanced customer service skills/soft skills and experience in handling customer relations.
• You maintain a professional demeanor and have excellent communication skills, whether that be in-person, over the phone, or via e-mail.
• You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
• You enjoy working flexible hours, working when it is necessary, and taking the time off you need to ensure you’re always at the top of your game.
• You take responsibility and are accountable for your work.
• You love to be part of something bigger than you and work to see the team succeed above all. 
• You are motivated to learn and grow in your career and can adapt to change or business needs.

Your Core Skills & Certifications

• Storage Systems: Nimble, NetApp, Pure
• Server Systems: Dell, Cisco, HPE
• Network: Cisco, Dell, Palo Alto, Citrix
• Virtualization: VMware, Citrix, Hyper-V
• Data Replication and Backup platforms: CommVault, Veeam
• Microsoft Server Technologies: Active Directory, Group Policy, Server 2012/2016/2019/2022
• Microsoft 365
• Linux OS and variants
• Sophos

Additional Information

Life at Burwood

Our employee-owned culture is the foundation of how we work and grow together. Our team is driven, innovative, and always ready to support one another. We believe that supporting our employees, personally and professionally, creates a culture where everyone can thrive. 

Here’s what you can expect as part of our team: 

Work-Life Balance 

• Flexible work-from-home policy 
• Generous vacation policy 

Health & Wellness 

• Health, dental, and vision insurance 
• Life and accident insurance 
• Short and long-term disability coverage 
• Mental wellness programs 

Financial Well-being 

• 401(k) and Roth 401(k) savings plans with company match 
• Flexible spending accounts for healthcare and transit/parking 
• Access to financial planning expertise 

Career Development 

• Learning opportunities to support your growth 

Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($80,000-$100,000). This role may also be eligible for incentive compensation based on individual and/or company performance. 

Belonging & Culture 

We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.   

By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.