SVP, Operations

Position Overview:

The Senior Vice President, Operations (SVP, Operations) provides strategic and operational leadership, ensuring operational excellence, regulatory compliance, asset preservation, and resident-focused service delivery. This role oversees Compliance, Operations Support, Marketing, and Facilities, aligning departmental strategies with organizational goals, funder requirements, and long-term portfolio sustainability. The SVP, Operations is a key member of the McCormack Baron Management’s executive leadership team and is responsible for driving standardized operating practices, performance improvement, and cross-functional collaboration across the enterprise. The SVP, Operations will be expected to model and reinforce the company’s core values: MOSAIC (mindfulness, opportunity-centered, socially responsible, authentic, innovative and collaborative.

Key Responsibilities (Essential Duties and Functions):

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.

• Serve as a strategic partner to the President, MBM and executive team in advancing organizational mission, growth, and operational performance.
• Translate organizational strategy into scalable operational plans, policies, and systems across all overseen departments.
• Lead enterprise-wide operational planning, budgeting, and performance management in collaboration with MBS Finance and Asset Management.
• Develop and maintain relationships within MBC, Human Capital Partners, State and Local leaders and assist with attaining future property management business.
• Foster a culture of accountability, continuous improvement, and resident-centric service delivery.
• Provide executive oversight of compliance with all applicable affordable housing regulations, including but not limited to LIHTC, HUD, HOME, PHA, PBRA/PBV, state and local programs.
• Ensure consistent interpretation and implementation of regulatory requirements across the portfolio.
• Oversee internal audits, monitoring processes, and corrective action plans to mitigate compliance risk.
• Serve as an escalation point for regulatory agencies, investors, syndicators, and auditors as needed.
• Ensure compliance training programs are current, effective, and embedded into operational practices.
• Lead centralized operations support functions that enhance property-level performance and consistency
• Oversee development and maintenance of standard operating procedures (SOPs), toolkits, and operational playbooks.
• Drive adoption and optimization of property management systems, reporting tools, and performance dashboards.
• Partner with regional and site leadership to improve operational efficiency, staffing models, and service delivery.
• Monitor portfolio-wide KPIs and implement targeted interventions where performance gaps exist.
• Provide strategic oversight of marketing and leasing functions to support occupancy, waitlist management, and fair housing compliance.
• Ensure marketing strategies align with affordability requirements, branding standards, and community engagement goals.
• Oversee demand forecasting, lease-up strategies, and portfolio-wide leasing performance.
• Ensure compliance with Fair Housing, accessibility standards, and program-specific marketing requirements.
• Leverage data and market insights to drive informed marketing and leasing decisions.
• Oversee facilities and maintenance strategy to ensure safe, well-maintained, and financially sustainable housing.
• Establish standards for preventive maintenance, capital planning, work order management, and vendor oversight.
• Collaborate with Asset Management on capital needs assessments, reserve planning, and long-term asset preservation.
• Ensure compliance with physical inspection standards (REAC/NSPIRE, state inspections, local codes).
• Drive efficiency, cost control, and quality across facilities operations.
• Directly lead and develop department leaders across Compliance, Operations Support, Marketing, and Facilities. Ensure departments are appropriately structured, staffed, and resourced to meet organizational needs.
• Set clear performance expectations, conduct regular reviews, and support leadership development and succession planning.
• Promote cross-department collaboration and shared accountability for portfolio outcomes. 
• Identify operational, regulatory, and reputational risks and implement proactive mitigation strategies.
• Ensure incident response protocols, internal controls, and quality assurance processes are consistently applied.
• Support crisis management and issue resolution at the portfolio or property level as needed.
• Remain current on local, state, and federal issues related to the affordable housing industry and disseminate the information accordingly.
• Undertake other reasonable duties as directed from time to time by the President of McCormack Baron Management.

Education/Experience:

• Bachelor’s degree in Business, Public Administration, Housing, Real Estate, or a related field (Master’s degree preferred).
• Minimum 10–15 years of progressive leadership experience in affordable housing or multifamily property management.
• Demonstrated executive-level oversight of compliance and operations within a regulated housing environment. Deep knowledge of LIHTC and/or HUD affordable housing programs.
• Proven experience leading multi-disciplinary teams at scale.
• Strong financial acumen and experience managing large operational budgets.
• Familiarity with portfolio-level asset management and capital planning.
• Professional certifications (e.g., CPM, HCCP, COS, SHCM, ARM) a plus.

Work Environment/Physical Demands:

• This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phones, photocopiers/printers, and filing cabinets.
• This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.

 McCormack Baron is an Equal Opportunity-Affirmative Action Employer.