Support Operations Clerk

We are hiring a Support Operations Clerk who will be responsible for performing routine administrative tasks in support of the Support Operations unit. Responsibilities include thoroughness and accuracy of incoming mail processing, Member support requests, and document scanning. The team member will ensure a smooth and efficient workflow by importing scanned documents from the branches into the imaging system for records retention and future viewing. 

This position is office based in Anaheim Hills, CA.

Business Hours: Monday – Friday: 8:00 a.m. to 5:00 p.m.

*Based upon business needs, our positions may require working flexible hours, including Saturdays.

Why Work at CU SoCal?

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!
 

CU SoCal is a Gallup Exceptional Workplace Award Recipient

In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.
 

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today!

Minimum Qualifications

• High School Diploma or equivalent.
• 1+ years of clerical or administrative experience.
• On-line data entry experience. 

Preferred Qualifications

• Associate’s degree or equivalent experience.

Knowledge, Skills and Abilities

• Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
• Keep all credit union and Member information confidential.
• Establish and maintain effective business relationships with staff in other departments.
• Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
• Alpha/numeric filing skills.
• Accurate typing skills, 10-key and data entry.
• Effective oral communication skills. 

Essential Duties and Responsibilities

• Process deposits and payments received by U.S. Mail.
• Process cash advance and check by phone payments requests.
• Import scanned documents from branches and all other necessary documents into the imaging system.
• Complete research and retrieval for Members and department requests. 
• Review various Support Operations reports, process transactions, and file maintenance related to those reports.
• Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
• Additional duties and responsibilities, as assigned.

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: Min $18.36 / Mid $22.82 / Max $26.50* an hour

*Actual compensation will be based on geographical location, work experience, education and/or skill level.

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.