Supply Chain Sr. Specialist

Miracle-Ear, the global leader in retail hearing solutions, is looking for a Supply Chain Sr. Specialist who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. By joining Miracle-Ear, and parent company Amplifon Americas, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

As a Supply Chain Sr. Specialist, you will serve as the dedicated Supply Chain partner to Miracle-Ear Retail, reporting to the Miracle-Ear Retail General Manager. In this role, you will coordinate end‑to‑end supply chain activities including demand planning, inventory management, logistics operations, and store support, ensuring service levels are met or exceeded.

Key Responsibilities:

• Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations. 
• Build strong relationships with key stakeholders including third-party logistics providers, transportation partners, store operations, and internal cross-functional teams to drive best-in-class supply chain performance. 
• Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy. 
• Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels. 
• Manage product return flows, ensuring sustainable, simple, and efficient processes for stores. 

Qualifications in this role include, but are not limited to:

• Bachelor’ s degree in Supply Chain, Engineering, Economics, or other quantitative fields
• 5+ years of supply chain experience
• Retail experience required; medical device industry experience a plus
• Strong demand planning, forecasting, and S&OP expertise
• Experience managing third‑party logistics providers (3PLs)
• Proficiency with CRM systems (Sycle preferred) and advanced Excel skills
• PowerBI proficiency, with the ability to interpret reports and dashboards
• Strong analytical and problem‑solving capabilities, with a business‑oriented mindset

Preferred Experience and Skills:

• Project management experience. 
• Strategic thinking with strong execution capabilities. 
• Excellent communication, stakeholder management, and influence skills. 
• Ability to work effectively across multicultural environments. 
• High bias for action and continuous improvement mindset. 
• Strong leadership presence and capability to drive results through others.

Benefits Offered:

• Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
• Paid time off and paid holidays
• Tuition reimbursement and Employee assistance program for employees & family
• Additional specialized training for career development

About Us: 

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life. 

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. 

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. 

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

#MiracleEar #AmpUpYourCareer