Supply Chain Ops Support Specialist
Texas RoadhouseReady to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
Join a team that keeps the heart of Texas Roadhouse running smoothly! As a Supply Chain Ops Support Specialist, you’ll be the go-to person for resolving supply chain and kitchen equipment issues, ensuring our restaurants operate at legendary standards. This role is perfect for someone who thrives on problem-solving, building relationships, and making a real impact behind the scenes.
What's On Your Plate
- Deliver legendary customer service to restaurant operators and internal teams.
- Resolve escalations related to kitchen equipment, warranties, and supply chain services.
- Collaborate with vendors, buyers, and field staff to troubleshoot and resolve issues.
- Maintain strong relationships with operators through direct support and occasional store visits.
- Act as a liaison between restaurants, vendors, and the Support Center.
- Coordinates resolutions to systemic programs or service gaps.
- Track and manage issues using ServiceNow ticketing system.
- Create and update process charts and knowledge articles.
- Executes programs that enhance the performance of the supply chain kitchen equipment support and warranties process.
- Keep the Managing Partner at the center of every solution.
- Take on additional duties as needed.
Your Recipe for Success
- Education: High school diploma or GED required; college degree preferred.
- Experience: Minimum 7 years in the restaurant industry with solid operational knowledge.
- Skills: Strong problem-solving abilities, relationship-building skills, and proficiency in Microsoft Office.
- Mindset: Customer-focused, collaborative, and committed to continuous improvement.
Why You'll Love Your Job
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
- Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
- Generous time off including vacation, parental, donor, and bereavement leave
- Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
- Convenience services like car detailing, dry cleaning, and even spray tans
- Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
- Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.