Supervisor - Operations (Inventory Control & Quality Control)

As the Supervisor - Operations (Inventory Control & Quality Control), you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures. 

Important: 

Please note: The current shift timings is 10.00 am to 7.00 pm, with the possibility of transitioning to a  3.00 pm to 12.00 am in the future.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Lead inventory and quality management operations, including root cause analysis, cycle counts, block audits, physical inventory, space optimization, and resolution of customer complaints to ensure high inventory accuracy
• Drive continuous improvement initiatives to enhance inventory and quality processes, eliminate inefficiencies, and maintain strong accuracy, compliance, and operational standards
• Optimize inventory levels using data‑driven strategies to reduce costs, minimize quantity variances, and prevent stock issues across the supply chain
• Partner cross‑functionally to add value to the supply chain by troubleshooting missing or unavailable inventory, identifying alternatives, and ensuring project continuity through proactive problem‑solving
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training 

Qualifications:

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations: 

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping. 
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).

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