Supervisor Operations

The Operations Supervisor responsibilities include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up to date with the progress of administrative duties.

Responsibilities/Duties/Functions/Tasks:

• Supervises, coaches, monitors, motivates, advises and provides feedback to Department staff to ensure day to day activities are being handled as needed.
• Ensure staff is meeting production goals, complying with company standards and federal collection laws.
• Evaluates employee performance, administers discipline, and maintains proper records.
• Recruiting partnership for quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
• Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
• Conduct daily and month end reviews and audits of processes and transactions to ensure all are accurately recorded.
• Ensure all batches have been completed prior to end of day.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.
• Coordinates and oversees special projects.
• Recommends new approaches to drive continuous improvement.
• Complete all required training applicable to assigned position.
• Regular and predictable attendance is an essential function of this position.
• Additional duties as requested or required.

 Qualifications: 

• Associate's degree from college or technical school or an equivalent combination of education, training, and experience.
• 2+ years’ experience in related field with progressive levels of responsibility.
• Displays strong leadership skills and the ability to deal with difficult situations.
• Strong communication skills, both oral and written.
• Strong interpersonal skills, high energy level and positive attitude.
• Knowledge of applicable collection laws, where applicable.
• Proficient skills in Microsoft applications which include Word and Excel.

Compensation and Benefits: 

• The expected compensation is $53,000 - $54,000
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Stipend for parking or public transit available with benefits elections
• Onsite fitness center available to join

Physical and Mental Demands: 

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment: 

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer.

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