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Summer Baseball Operations Internship - Hospitality

Ripken Baseball
2 days ago
Internship
On-site
Pigeon Forge, Tennessee, United States
$10 - $10 USD hourly
  • Job Title: Baseball Operations Internship - Hospitality
  • Entity: The Ripken Experience - Pigeon Forge
  • Reports To: Senior Manager, Event and Hospitality Operations
  • Pay rate: $10/hr.
  • Location (City, State): Pigeon Forge, TN
  • Anticipated Start Date: May 10, 2027
  • End Date: August 18, 2027

Position Summary:

As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.

Key Responsibilities:

  • Work under the Senior Manager, Events and Hospitality Operations and Food and Beverage Manager assisting with VIP suite reservations during our Week-Long Experiences.

  • Serve as on-site liaison for VIP suite reservations.

  • Prepare, maintain, and organize VIP suite supplies.

  • Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).

  • Manage operation of food and beverage cart throughout the week.

  • Collaborate with the Business Operations Intern and Team Coordinators to ensure the completion of engravings of items submitted.

  • Collaborate with Team Coordinators to effectively create playlists for teams who purchase Walk-Up Song Packages.

  • Assist as needed with opening and closing procedures of the grill and concession stand.

  • Assist guests with questions regarding activities and dining in the community.

  • Ability to problem solve under pressure.

  • Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.

  • Emulate a positive environment with peers and full-time staff.

  • Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.

  • Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

  • Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Qualifications:

Required:

  • College student seeking credit or recent college graduate seeking work experience

  • Prior experience in a?customer service environment

  • Outgoing and friendly personality, strong initiative, and high-energy

  • Excellent communication skills

  • Detail oriented

  • Ability to multi-task, efficient time-management skills

  • Commitment to work long hours, including weekends, depending on business needs

  • Positive and effective leadership and customer service skills

  • Ability to work in a team environment with a strong work ethic and positive team attitude

  • Team player who can listen and learn

  • Reliable transportation

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