Strategy & Operations Manager

About Vend

Vend Park is building the AI-powered digital infrastructure of the built world. Our team is rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. This transforms a historically analog system into a modern, software-driven platform.

In under two years, we’ve scaled to 23 cities and partnered with leading owners like Nuveen, Jamestown, and Federal Realty. We operate as a small, high-ownership engineering team where decisions move fast and code ships to production quickly and reliably.

The Role

We are hiring a Strategy & Operations Manager to architect the operating backbone of our customer experience. Today, many of our workflows were built quickly to support rapid growth. They work — but they aren’t yet durable, scalable systems. Your mandate is to transform scrappy processes into structured, measurable, automation-first infrastructure.

You’ll lead bi-weekly and monthly check-ins to understand their pain points, priorities, and evolving needs, then help translate those insights into operational improvements and concrete solutions. You’ll travel to these locations, when needed, in order to build the relationships with property managers and tenants that allow us to deliver a seamless parking experience.

This role is a great fit for someone who genuinely enjoys working with customers, has high emotional intelligence, and is comfortable moving between relationship-building and execution. You’ll partner closely with Operations, Revenue, Product, and Engineering to design the processes, tools, and insights that drive retention, expansion, and long-term customer trust.

What You’ll Own

Garage Operations

• Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management

• Build playbooks and operating rhythms to eliminate tribal knowledge

• Identify failure points and redesign processes before they impact customers
  

Strategy & Insights

• Build and own forecasting models, performance analyses, and scenario planning frameworks to inform strategic decisions and proactively identify risks and growth opportunities

• Own customer and garage metrics and dashboards (health scores, retention, churn drivers, SLAs)

• Translate data into clear insights for leadership and execs

• Partner with Finance and Revenue to connect performance to revenue outcomes
  

Tooling & Automation

• Own tooling and internal workflows (CRM, reporting, automation)

• Partner with Product and Engineering to automate manual processes

• Leverage AI and modern tools to improve accuracy, speed, and visibility
  

Who You Are

• 5+ years of experience in either: Business Operations, Product Operations, Consulting/ Investment Banking, or a similar analytical, cross-functional role.

• Exceptionally strong with data — comfortable analyzing large datasets, building forecasting models, and constructing operational frameworks that drive decision-making

• A builder who enjoys designing systems, not just running them

• Highly analytical, curious, and comfortable in ambiguity

• Customer-obsessed but operationally rigorous

• Detail-oriented and deeply committed to accuracy

• Tech-forward and excited about using AI to improve workflows

• Comfortable working cross-functionally and owning outcomes

• Ability and willingness to travel up to ~30% to customer sites across the U.S., as needed

What Success Looks Like

• Workflows are clearly defined, documented, and scalable

• Leadership has real-time visibility into customer health and risk

• Manual work is automated or eliminated

• Customer experience improves as we grow which maintains our zero churn
  

Why You’ll Love Working at Vend

• A Culture Built on Growth and Ownership
  We hire self-starters who care deeply about their craft and give them the trust, tools, and autonomy to do their best work. Your ideas matter here, and they can shape the future of a company that’s scaling fast.

• Flexible Work Environment
  Work from home, from our Boston HQ, or wherever you’re most productive. We support flexible schedules and hybrid setups that fit your life.

• Comprehensive Health Plans
  We offer competitive medical, dental, and vision coverage to keep you and your family healthy.

• Unlimited PTO
  We trust you to manage your time and take the breaks you need to recharge.

• Learning & Development
  Your growth is part of our mission. Vend supports continued learning through conferences, certifications, and professional development resources.

• Team Building & Connection
  From quarterly retreats to team outings and virtual hangouts, we make time to connect and celebrate our wins together.

• Parental Leave
  We’re proud to support new parents with generous paid leave.

• 401(k) with Company Match
  Plan for your future with our 401(k) program and matching contributions.

• Transparent & Competitive Compensation
  This role offers a base salary range of $110,000–$125,000, based on experience, with opportunities for growth as the company scales.
  

Our Values

Bold • Empathetic • Accountable • Self-Starters • Team First