Sr. Transportation Coordinator

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Inbound Transportation and Customs team, part of the Global Supply Chain organization, is responsible for managing the timely, compliant flow of inbound goods across air, truck, and ocean modes. The team ensures cargo is efficiently offloaded, customs cleared, and released for delivery to distribution centers without delay. By proactively resolving customs entry and transportation issues, the department ensures distribution centers receive fully cleared, accurate product ready to support customer fulfillment.

The Opportunity: 

The Senior Transportation Coordinator is responsible for owning end-to-end transportation execution and shipment visibility across internal stakeholders and external service providers, ensuring on-time, compliant, and cost-effective freight movement. This role serves as the primary point of accountability for shipment milestone accuracy, EDI performance, and exception management, proactively identifying risks and driving corrective action. The position leads carrier performance discussions, monitors service trends, and escalates issues with clear context and actionable recommendations. In addition, the role supports transportation financial management, freight claims resolution, and supply chain security compliance, including CTPAT requirements. Operating with a high degree of autonomy, the Senior Transportation Coordinator contributes to continuous improvement initiatives and provides subject-matter expertise within the transportation operations team.

What Your Impact Will Be: 

• Own daily shipment visibility and milestone governance, proactively monitoring container and trailer movement across carrier portals, terminal systems, and tracking reports; ensure internal systems reflect accurate, real-time data.
• Lead EDI performance management, validating the timeliness and accuracy of carrier milestone events; drive issue resolution directly with carriers and EDI platform providers to maintain data integrity and system reliability.
• Act as the first point of escalation for transportation exceptions, independently investigating delays, identifying root causes, implementing corrective actions, and escalating high-risk issues with clear context and recommendations.
• Facilitate and lead weekly service provider performance reviews, documenting outcomes, tracking action items, and communicating trends, risks, and service gaps to internal leadership.
• Support and maintain CTPAT compliance, including evidence collection (GPS tracking, flow documentation, escalation protocols) and audit readiness.
• Manage transportation financials, ensuring timely carrier invoice processing within contractual net terms, resolving billing discrepancies, and maintaining positive vendor relationships.
• Oversee freight damage claims, from documentation and submission through resolution and recovery.
• Contribute to continuous improvement, including process optimization, system enhancements, carrier performance improvements, and assigned stretch projects.
• Act as departmental SME (Subject Matter Expert), providing guidance on the transportation process, systems, and best practices to peers as needed.
• Demonstrate consistent on-site operational leadership, maintaining reliability and continuity in a Monday–Friday on-site environment.

What We’re Looking For:

• High School Diploma required – Bachelor’s Degree is a plus
• 5+ years of progressive experience in transportation operations, logistics coordination, or supply chain execution.
• Demonstrates end-to-end ownership of transportation operations, serving as a trusted subject-matter expert (SME) for the department.
• Possesses strong working knowledge of EDI milestone management, including the ability to independently troubleshoot data accuracy and timeliness issues.
• Thrives in a fast-paced, deadline-driven environment, effectively managing competing priorities without loss of accuracy.
• Exhibits strong organizational and interpersonal skills, with a high level of attention to detail and operational discipline.
• Able to prioritize, shift focus, and execute across multiple workstreams in response to changing business needs.
• Proficient in Microsoft Office applications, with intermediate-level Excel skills for data analysis, tracking, and reporting.
• Collaborates effectively with internal stakeholders and external partners across all organizational levels.
• Communicates clearly and professionally in both written and verbal formats, including escalations and provider-facing discussions.
• Operates with a team-first mindset, contributing to shared goals and cross-functional success.
• Demonstrates a commitment to professional growth within transportation and logistics, with the ability to take on expanded responsibilities.

Preferred Skills:

• Bachelor’s Degree is a plus
• Bilingual (Spanish/English) skills are preferred but not required.

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights