Sr. Team Lead, Clinical Operations

The Sr. Team Lead, Clinical Operations is responsible for overseeing the team responsible for coordinating and delivering care to patients as part of payer programs authorized by their health insurance provider. The scope of this job includes providing operational and management oversight a team of clinicians and other members of the clinical team but does not include providing clinical oversight to staff.

This position oversees a team of remote clinical operations nurses who are responsible for outreaching to emergency departments to provide appropriate post-acute follow up appointments for patients at risk for readmission and/or observation admissions. They will apply clinical knowledge to work effectively with the facilities and providers for care coordination and comply with all standard operating procedures, as well as departmental and organizational policies. They will consult with the Senior Medical Director and Director of Operations as applicable to escalate clinical or operational needs. 

The ideal candidate will possess a passion for coaching and mentoring others, as well as working knowledge and aptitude of the Microsoft suite of applications (e.g., Office, Excel), clinical decision support tools and operational software.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Oversee daily operations of clinical operation support staff and ensure tasks are completed efficiently and accurately.
• Identify and address operational challenges and escalate more complex issues to management as needed.
• Support the development and implementation of work plans, assign tasks, and ensure alignment with program objectives.
• Develop and manage nurse schedules to ensure appropriate staffing coverage, support operational continuity, and address schedule adjustments in response to business and program needs.
• Manage larger, more-complex and growing or expanded clinical programs.
• Provide enhanced training and mentorship to team members by fostering skill development and professional growth.
• Collaborate with managers on recruitment, onboarding, and performance feedback for team members.
• Analyze team performance data and recommend process improvements to enhance quality, efficiency, and service outcomes.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience.
• 4-6 years of clinical nursing experience.
• Active RN License
• At least 2 years of experience working in emergency departments

Preferred Qualifications:

• 1+ years of experience leading or supervising frontline clinical operations staff in a healthcare setting, with direct people-management responsibility strongly preferred.
• Demonstrated ability to manage team productivity, troubleshoot and escalate technical, facility, and operational issues, and work effectively across telehealth platforms, EHR/EMR systems, and communication tools such as Microsoft Teams or Zoom.
• Excellent written and verbal communication skills
• RN Licensure in New York and/or Oklahoma and/or Compact

Job Expectations:

• Able to pass federal and state required background checks and drug screen.
• Willing to travel up to 30% based on business needs.
• Willing to work additional or irregular, or holiday hours as business needs dictate.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits

• Mental Health support through EAP

• Generous paid time off, plus 13 paid holidays

• 100% vested 401(K) retirement plans

• Educational assistance up to $2500 per year