Sr. Director, Practice Operations

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel: 50% in our Northern Texas Market

The Sr. Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.

• Manage the Operations Consulting Team that handles, Implementation, Training & Performance Management
• Serve as the senior escalation point for the market-based team, physician practices, and support services
• Manage the Performance, Implementation and Training Teams
• Manage the end-to-end relationship of a client in Privia, from implementation to performance management
• Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
• Oversee the project management, training, and support activities of the go-live of physician practices
• Serve as the senior escalation point for the market-based team, physician practices, and support services
• Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
• Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
• Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Identify areas of opportunity improvements through reviewing financial & clinical metrics
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regular status updates to Privia leadership via regular operating meetings and one-off communications
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Provide coaching to junior team members through regular feedback loops and 1:1s
• Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
• Engage in and/or lead strategic projects that span other functions and markets
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
• Other duties as assigned

• Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
• Previous healthcare experience required; working with physicians and medical group staff preferred
• Managed multiple projects while providing exceptional client service
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Tech Savvy
• Experience managing and leading team members
• Must provide reliable transportation
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations

The salary range for this role is $120,000 to $140,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 20% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.