Specialist, Omnichannel Operations Strategies

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist, Omnichannel Operations Strategies will develop and execute strategies to improve the colleague and customer experience in areas such as, but not limited to, Store Fulfillment, Order Pick Up, Returns Management, RFID, and Product & Tech Implementation. They lead implementation of new strategies that enhance overall efficiency in stores. They collaborate with store leadership as well as functional partners in Supply Chain, Technology, Customer Service, and Staffing to influence customer experience and drive sales and margin. They perform other duties as assigned. 

What You Will Do

• Identify and develop new strategies and best practices to streamline operational efficiencies related to workload execution.
• Collaborate with store leadership and colleagues to support and understand operational challenges and develop solutions to improve efficiency and accuracy.
• Act as a business owner for all store colleague support functions on issues pertaining, but not limited to, Store Fulfillment, Order Pick Up, Returns and RFID.
• Collaborate with cross-functional teams, including Macy’s Technology, Logistics, Customer Service, and Inventory Management, to implement system enhancements and process improvements.
• Understand, interpret and recommend modifications to multiple order management system platforms to manage colleague and customer friction.
• Analyze data and recommend automation related to store operations, including workload productivities, order processing times, inventory counts, and order accuracy.
• Provide training and support to store colleagues ensuring they understand and adhere to established procedures.
• Visit stores for continued process improvement observations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 

Skills You Will Need

Analytical Skills: The ability to interpret data, identify trends, and make data-driven recommendations is crucial for optimizing in-store fulfillment operations.

Communication and Collaboration: Excellent communication and interpersonal skills are necessary for collaborating effectively with various stakeholders, including store managers, fulfillment teams, and cross-functional teams.

Attention to Detail: Being detail-oriented with a focus on accuracy and quality is important for conducting audits, developing documentation, and ensuring compliance with company standards.

Technical Proficiency: Proficiency in Microsoft Excel and other data analysis tools is required for analyzing data and generating reports.

Independence and Prioritization: The ability to work independently and prioritize tasks is essential for managing multiple responsibilities in a fast-paced environment.

Industry Knowledge: Knowledge of retail operations, inventory management, and fulfillment processes is preferred, as well as staying informed about industry trends and best practices.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs. 

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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