SOC Operations Coordinator - Job Share

Qualifications:

Required Skills, Knowledge, and Experience

• Strong communication and organizational skills, with exceptional attention to detail and accuracy.
• Ability to prioritize tasks effectively and meet tight deadlines.
• Excellent computer skills, including advanced overall proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint, SharePoint, OneDrive).
• Demonstrated flexibility, with the ability to collaborate effectively within a team, and work independently when required.
• Previous experience in the airline industry.  

Additional Qualifications

• College Diploma in Office Administration, Travel and Tourism, Payroll/Accounting (preferred).
• Other post-secondary education (considered an asset).
• Understanding of Crew Scheduling, Dispatch and Airports Contracts (preferred).
• Airline industry software (CAE Movement Manager/Ops Web, Air Canada Business Intelligence Tool (OPS BI), UKG Workforce Central (Kronos) and UKG Pro (UltiPro) etc., (considered an asset).

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator - connecting people and communities to over 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz has received the following awards in 2025\: recognition as Canada’s Safest Employer in the Public Transportation category, a 5-Star Diversity, Equity and Inclusion Employer, one of Canada’s Best Diversity Employers, and one of Atlantic Canada’s and Nova Scotia’s Top Employers. Jazz has previously been honoured with an Indigenous Reconciliation award from the Government of Canada for outstanding commitment to reconciliation with Indigenous peoples.

Join our award-winning team and help shape the future of regional aviation!

Purpose of Position:

This is a job-share position responsible for providing operational and administrative support to System Operations Control Centre (SOCC), which includes the Vice President of SOC, SOC Management Team, and SOC employees. The SOC Operations Coordinator serves as the Payroll Timekeeper for SOC, prepares performance metric reports (On-Time Performance), generates additional operational reports, and performs other general office administrative duties.

Key Responsibilities:

• Using the UKG Workforce Central (Kronos) system build planned schedules each month and update employee Timecards with sick time, vacation time, overtime, etc,
• Calculation of lead, supervisory, chief, and training (etc.) premiums.
• Investigate employee pay reconciliations.
• Annual Crew Scheduling and Load Planning Leads Cash Bank/Loyalty Premium timebank/vacation purchase calculations and entries.
• Vacation Purchase program and carry-overs for Management & Administrative Technical Services.
• Year-end reconciliations of Time Bank, Stat Bank and Vacation Carry-overs and Payouts.
• Provide support to SOC employees as needed.
• Ariba (online procurement system) user for purchase order creation, SOC VISA Card auditing, GL Coding, and submission to Finance & EPO system.
• Invoice GL coding and reconciliations. (as delegate for SOC Vice President.)
• JAZZNET Moderator for SOC –maintain and update SOC pages on the JAZZNET, upload content.
• Update SOC Digital Signage on SOC floor tv’s.  
• Order and maintain general office supplies and any specialized office requirements for SOC at Goudey Drive, Alternate SOCC (ASOCC) location at Chorus building and SOC administrative offices, including coordinating Printer maintenance and repairs, ordering and maintaining stock of Toner, Drums and Maintenance Kits for SOCC, ASOCC and SOC administrative offices.
• Provide support on non-scheduled aircraft movements.
• Executive updates, Adhoc reports, data collection, statistics, research/information and any additional administrative duties required.  
• Attending Station Start Up and Shutdown calls as SOC representative.

The successful candidate will share the key responsibilities with a job share partner.