Showroom & Operations Coordinator

Key Responsibilities

• Oversee daily LA office and showroom operations, including opening/closing procedures, space readiness, vendor
• relations, and visitor management for a 15-25 person office (from 9AM-5:30PM).
• Ensure continuous reception coverage (by interns) to maintain uninterrupted front-desk support.
• Act as primary point of contact for all LA vendors (IT/tech, building management, maintenance, repairs, couriers, recycling programs, parking), ensuring timely resolution of operational needs.
• Manage the LA office supplies budget and collaborate with the US Operations team to maintain cost efficiency across supplies, equipment, and vendor contracts.
• Support onboarding and offboarding processes for all LA employees, including laptop setup, email and security access, office tours, and equipment return management.
• Recruit, train, and supervise showroom & operations interns, overseeing all projects, performance, and daily workflow.
• Coordinate all internal culture and community initiatives, including holiday events, client meetings, CSR activities, gifting suites, team bonding activities, and staff-wide functions.
• Maintain and update all operational documents, including password trackers, equipment logs, and workflow guidelines.
• Support executive leadership with submitting monthly expenses.
• Provide support with coordinating occasional staff travel and resolving AMEX-related issues.

• Oversee the full lifecycle of all samples in the LA showroom, ensuring accurate intake, tracking, auditing, and returns across 40+ fashion & VIP brands
• Conduct regular audits in Launch Metrics to maintain near 100% accuracy, identifying and resolving discrepancies, duplicates, and mislabelled items.
• Serve as point of contact for sample movement across LA, NY, and London offices, coordinating timely shipping, tracking, and interoffice logistics.
• Process new seasonal collections and coordinate the return of old seasons, ensuring timely communication with brands and internal teams.
• Collaborate with the VIP and Fashion teams on stylist/editor pulls, sample send-outs, gifting approvals, and overdue returns to ensure smooth operations as needed.
• Collaborate with the New York showroom team and Finance to track sample-related payments and coordinate shipments.
• Investigate and resolve missing showroom items to maintain accurate sample inventory.

• Ensure the showroom is merchandised daily and weekly to best represent our clients.
• Maintain organized gifting and archive rooms, and overall office rooms ensuring updated inventory, sample condition tracking, and seasonal organization.

• Identify opportunities to improve operational processes and collaborate with the Operations team to implement enhancements.
• Assist in training VIP, Fashion, and Accounts teams on Launchmetrics (samples), showroom workflows, sample management, and best practices.Collaborate with the Launchmetrics team to support system updates and maintenance as needed.

• Work alongside the Showroom team in NY to lead logistics for Press Days and showroom events: planning, budgeting, staffing, vendor coordination, setup/breakdown, and recap reporting.

SKILLS, KNOWLEDGE & EXPERTISE

• Experience in fashion, luxury, PR, or showroom environments
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively across teams.
• Detail-oriented with strong problem-solving capabilities.
• Experience with inventory management systems (Launchmetrics preferred)
• Proficiency in Microsoft Office and Google Workspace
• Familiarity with shipping/logistics processes and tools
• Understanding of expense reporting and budget tracking
• Basic IT onboarding knowledge (user setup, access management, equipment handling)