Shipping Coordinator

Company: Onward Hardware div of Richelieu Hardware

Lead People. Drive Performance. Create Momentum.

We’re looking for a shipping coordinator for our large-scale distribution centre. This role is for a hands-on leader who thrives in a fast-paced environment and turns operational complexity into streamlined execution.

ROLE AND RESPONSIBILITIES

* Monitor management tools / performance indicators related to deliveries.
* Manage priorities to ensure operations remain aligned with targets set by management.
* Target goal: 99.5% on-time delivery (targets may change over time).
* Plan shipments and schedule appointments using the Outlook calendar, including transportation providers, through customer portals and any other
* Manage drivers: welcome, obtain signatures, provide documents, and ensure they comply with company rules.
* Print, manage, and archive all shipping-related documents.
* Maintain constant communication with the Warehouse Director to address any issues affecting targets.
* Handle claims (creation and follow-up) and resolve other shipping-related issues.
* Ensure procedures are followed and maintain productivity of shipping processes; notify the supervisor if productivity decreases.
* Always keep the shipping area and workstations clean and safe and lead by example (pass the broom, clean desk..)
* When tasks require additional capacity or could be improved, notify the supervisor.
* Work with other departments to resolve issues and respond to their requests.
* Train new shipping employees.
* Perform shipping and loading tasks when other responsibilities are completed.
* Perform any other duties requested by the supervisor.
* Be trained on other warehouse positions to provide coverage when needed.
* Maintain and promptly respond to requests from the email inbox: ONWShipping@richelieu.com [ONWShipping@richelieu.com].
* Roles responsibilities are subject to change may change over time

REQUIREMENTS

* Education in administration, inventory management, mathematics, accounting, logistics, or another operations-related discipline, or equivalent work experience.
* Strong analytical and problem-solving skills.
* Excellent organizational skills and ability to manage multiple priorities while maintaining a clean work environment.
* Team-oriented with strong communication skills.
* English, both spoken and written. French is an asset.
* Basic proficiency in Microsoft Word and Outlook, and intermediate proficiency in Excel.
* Forklift operator certification (training will be provided on-site if not already obtained).

IDEAL CANDIDATE PROFILE

* Self-motivated, organized, analytical, and detail oriented.
* Comfortable working in fast-paced and constantly evolving environments.
* Previous warehouse experience.
* Knowledge of, or experience with Microsoft Access and ERP/MRP systems is considered an asset.

Our customers
 - More than 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets,  storage and closets, residential and office furniture, doors and windows, residential and commercial woodworking shops, as well as hardware retailers including big-box renovation stores.

Our team

* 3,000 people, of which almost half are dedicated to sales and marketing, and more than 50% are Richelieu shareholders.

What we offer

* A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and a strong reputation.
* A mature and stable company: With more than 50 years of market experience, we offer the confidence and organizational solidity necessary for a secure work environment.
 Continuous growth: With solid financial health, our company is in constant expansion, thus opening future opportunities for all.
* Competitive compensation: We offer competitive base compensation according to the market.
 Possibility of becoming a shareholder: We believe in employee involvement and offer them the possibility of becoming shareholders.
* Work-life balance: We value a healthy and flexible work environment, allowing everyone to reconcile work and private life.
* Quality products: We commit to offering products of exceptional quality, thus satisfying our most demanding customers.